Holiday Inn Express Texas City, an IHG Hotel

When I arrived at the hotel, the staff treated me very poorly. They asked for my ID, and while everything seemed fine at first, they didn’t hand my ID back to me as I gave it to them. they placed it on the me pick it up myself. The attitude was terrible, and I felt it was discriminatory. The person was a bald African American man, and I am Hispanic. I felt very discriminated against and was extremely upset with how he spoke to me. I do not recommend this place. When we got to the room, it smelled really bad, a very strong odor, possibly something to do with the air. Honestly, I do not recommend it at all. However, the African American woman working in the morning, who is tall with long hair, was very kind and attentive. I believe she handles breakfast and is very polite and helpful with everyone. I recommend her service, but not the other guy who attended me first. His attitude was awful.

The front desk worker, Brittanyoh

Property was clean. But not maintained very well. Guest washer out of service, and one of the elevators was not working. Breakfast was good. There's a convenient store and a Jack in the box in walking distance. That was nice. But, the walls were thin. I could hear everyone who was in the hallway all hours of the day and night.

Waited 30 mins for check in and they gave me unclean room after complaining made me wait another 30 mins before providing a room. Property on whole itself so unclean including elevator. No body wash in body wash dispenser they provided. No enough towels or sheets. Over all disappointmented with the stay. Break fast is good

Even with a busy school graduation and memorial weekend. Host to check in and for breakfast were super nice and she kept the food nice and professional

Hotel was very clean and staff was friendly.

Amazing. Hotel felt fresh and clean. Staff was super nice. Definitely would go back

Had mold on the picture over the desk didn't notice until we were leaving and we were with a big group. I forget to mention to the desk to look at it. Otherwise pretty clean room.

The staff was not friendly at all and the night front desk staff was sagging & smelled like weed. Both the day desk clerk & night was always on personal calls on phone. Acted inconvenienced anytime you needed something. The 1st room they gave us smelled horrible but they did give us another and it was ok but you could tell it was not very clean.

Very friendly and helpful staff