Holiday Inn Express & Suites West by IHG

Took and hour and a half to check in and elevator wasn’t working.

My stay here was good for the short stay. The breakfast was decent but the time served should be extended to 10am. Now what I didn't like was being ignored by the person at check in. I walked in stood at the desk infront of the person and had to wait a few minutes before she acknowledged I was there.

Everything was excellent except for a 100.00 as a deposit..With this acknowledge maybe it can changed.

So far so good!

So far so good!

Very clean rooms and very nice staff

When asked about a menu guide for the tv we were told to go thru the channels. Otherwise it was close to are meeting and good.

On February 21st and 22nd, we had a deeply disappointing experience at your hotel. Our two-room reservation was not ready at the 3 PM check-in time, resulting in a three-hour wait in the lobby. Furthermore, the elevators were out of service, a fact not disclosed until after we had already unloaded our car. This posed significant challenges given my health conditions (knee and hip replacements, stroke, and partial vision impairment). The lack of communication and assistance regarding room availability and the elevator malfunction was unacceptable. I request a review of this matter and a response at your earliest convenience. This was the WORSE stay at Holiday Inn & Suites EVER’n The statement about the elevators was not given to us until we had our keys already in hand. Space I have a physical disability where I’m unable to walk downstairs. So this inconvenience should have been something that was looked into. I would not have known to ask them about the elevator. This is a serious situation. How does a hotel not inform people of the broken elevators. And also, I was informed that the hotel elevators has been broken for 3 WEEKS!! That’s crazy. I’ve already sent this information to the hotel. I’m looking for a corporate information. I love Holiday Inn & Suites whether express or regular. I really don’t know the difference. If there is someone that can inform me of a corporate number to contact please send it to me. My phone number is 281-690-1685 Name: Carolyn DOUCETTE

(1) Elevator was broken and we were given a room on the 3rd (top) floor. Elevator was inoperative as of 6 days prior according to front desk and I received no advance notice or warning. They were not able to accommodate a request to move to the first floor. Carrying our bags up and down the stairs was not expected or appreciated. No accommodation to assist us with bags was offered. Had I known in advance, I would not have stayed here. (2) Front desk person at check-in had almost zero customer interfacing skills, and treated me like I was interrupting her phone surfing time. Not friendly or welcoming. (3) The room was in disrepair with broken and multiple loose tiles inside the room door, among other things. (4) no towels in the workout room--towels were supposedly provided but not stocked and had to go to the front desk. (5) No water in the water cooler in the workout room. (6) Noisy room (outside and inside noise)

All elevators are broken and was given two rooms on the top (fourth) floor claiming nothing else is available even though parking lot is half full. In one room shower doesnt work and room just smells damp. The other room is dirty and bathroom essentials are empty bottles. Not to mentio the toilet runs constantly all night