Holiday Inn Express & Suites West by IHG

Hotel was nice. Conveniently located. Was told after I arrived and checked in that the hotel elevator was broke. I was there for 2 days for an event, my room was on the 3rd floor! Nothing I could do, due to the fact I had a late arrival and I had already booked this room in advance!!

It was horrible I am being charged for a two night stay . When I had to cut my stay short due to the accommodations of the facility. The elevator didn’t work , there wasn’t a housekeeper and the internet was working it was a mess .

We arrived at the hotel at 645pm and did not get a room until 8pm when check in should’ve been at 3. Also the elevators were out and our room was right by the stair well and heard the door open and close all night

My family and I didn’t stay. After driving 5 hours we get to the hotel and the front desk girl said her supervisor said to not check us in because she tried calling us and she didn’t get an answer. So we had to try to go find another hotel because of this. Horrible I will never book this hotel again.

When we arrived to check in after 4 pm, our room was not ready. There were others in the lobby who also waited over two hours for their room to be ready. This is unacceptable when check in is at 3, the room should have been ready. Also, the elevators were out of service so we had to carry our luggage along with a newborn baby carrier up three flights of stairs. Front desk staff was very polite. The room smelled great and seemed to be cleaned very well. Continental breakfast was great although they were serving cereal but were out of milk. This hotel had one of the best ratings in the area which is why so many guests decided to stay here but they do not have the staff to accommodate this many guests. I probably will not stay here again.

The elevator was broken and my room was in the third floor. They did not offer a room on a lower level, nor had it available.

The elevator was out of service and no one said anything until I arrived and I had to go to the fourth floor and then there were loud people in the hall till 4:00am I called the front desk twice and asked them to go up and tell them to go to their rooms nothing happens

The actual room was pretty clean

Very convenient. Quick check in. Shower only had mildly warm water.

No hot water and elevator didn’t work!