Holiday Inn Express & Suites Jacksonville by IHG

Needs update. Breakfast was ok. Pancake machine broke two mornings. No plates. Told to use bowls. Other guest questioned the lack of plates & asked about a trip to Walmart, the reply was “ we don’t shop at Walmart! What a way to run a business!

I came to this hotel this weekend for an athletic event. Overall, the hotel was good. Room was clean and the noise level was okay except you could hear loud music coming from above you. The rom had a very strong smoke smebbl to it. The key to our room would not work. When you turn on the shower, It will make a high squeaky sound. The breakfast was great with sty favorte thing on the buffet being the cinnaminn rolls. Overall, great hotel and I would be back.

We will no longer be staying there after years of using this hotel to visit family. The tile and the grout in the bathroom was broken and hazardous. Breakfast was a health hazard as the owner's children coughed on the food. There was never hot water to make oatmeal or hot tea, even after asking. We were there multiple days and it was NEVER hot. The only improvement since our visit in May was the elevator was working, but everything else is downhill. Very sad.

Didnt make it to breakfast but could still obtain banana and yoghurt. This was super nice of them. Had kecard glutch but Chris the evening desk man literally ran upstairs after rescanning ours to check that it worked. Beds were very comfy. Wood surfaces were a little worn...a minor flaw.

The staff was very friendly and helpful. Shout out to Destini. Hot breakfast had many choices although the pancake machine was broken. Room was very comfortable with air conditioner working well. Carpet was dated with a musty smell in the hallways. Was mopping up a carpet spill with a towel and there was a lot of hair on the towel. Quiet with no disturbances. Parking lot lit well. We were able to park close to the door we came out.

Looked great in the pictures, got to our room and it was filthy. Pull out couch had dead spiders and beetles under it, and the room smelled TERRIBLE. We had to leave and stay elsewhere.

Stayed at this hotel for one night. Went to assigned room and attempted entry. Key worked just find but door was bolted from the inside. Went back to front desk and they gave us another room. This one was larger than original room but noticed strong smell of animal urine, one large light in the bathroom didn't work and soap dispenser was empty. The next morning we noticed that there was mold in the shower. Staff was nice but didn't seem too concerned about the poor conditions. As we were checking out overheard another guest with similar complaints.

We arrived late. The desk clerk was very nice. The breakfast offered hot choices. Very good. The pillows and bed were very comfy

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Front desk staff was very friendly and helpful throughout the day/night.