InterContinental Buckhead Atlanta by IHG

Our experience was exceptional thanks to the professional, attentive, and gracious service provided by Hasna and her team. She stands out as a people-first host with keen insights about her guests what they value, and delivers for them fluidly. An absolute pleasure to interact with her!

Great location. It is a beautiful hotel well-maintained. The room was well appointed and the bed was extremely comfortable. Love the big soaking bath tub. Bruni Reid the transient sales manager was very kind and welcoming. Staff “Eric” in the club room was wonderful. $49 a night for parking was ridiculous. The hostess at the breakfast restaurant was rude. But all in all we enjoyed our stay.

Very comfortable room Very hospitable staff

I am in love with this hotel!! This is our second visit and it didn’t disappoint. The location is perfect for the picky eater and shopaholic! The room is clean, comfortable and sexy. The staff is very friendly and welcoming. This will always be our hotel of choice when we come to town; if we’re not boarding with friends and family.

Spent the afternoon with a friend at the spa at InterContinental Buckhead. The atmosphere was so relaxing. Spent some quiet time in their relaxation room enjoying cucumber infused water before the massage. I selected the 90 minute Swedish massage. My provider, Junie, was wonderful. She talked with me prior to the service to tailor my massage. I chose a floral essential oil which was lovely. Junie focused on my shoulders and back with just the right pressure. So relaxing and restorative and a great way to spoil yourself.

This reiew is based upon this hotel being a 5 star hotel. The expectations are highter because I selected the hotel for a premium experience. First the good. The lobby is nice and the bathroom is definitely 5 star quality. Also, the outdoor pool looks very nice. Now the bad. The bed gave my wife I both a back ache from the bed. We were given a card for $20 off the restaurant Sounds nice right? But that gets you some toast. or $15 at the spa. I doubt anything is $15 at the spa. The tv is angled on the side wall away from the bed pointing straight ahead. And the credenza is filled with high priced snacks. The refrigerator is filled with overpriced mini bottles of liquor. I feel ass if I have a convenience store under my tv. Coffee machine is Keurig. It could have been upgraded to a espresso machine. Acceptable for a 3 star, but one would expect more from a 5 star. Parking is $49 a night. Called ahead and found out they have a free EV charger in the parking garage. Here is the catch. I arrive and find out it is only free for 2 hours and it is a slow charging EV charger. So putting all of these things combined cause friction in my trip. That is the opposite of what you expect from a 5 star hotel. If it was a lower star hotel the rating would be higher. As it is they should live up to their claim of being 5 stars, which they do not.

Poor service. Worst IHG experience we have had so far. Calls to front desk , kitchen or concierge were never answered. Valet lost our keys. Waited 1.5 hrs for room service and then order was incorrect, cleaning staff did not clean the room. Poor experience overall.