Aloft by Marriott Nashville West End

The hotel was amazing great hospitality and scenery. Smelled fresh very relaxing

The staff was very warm and inviting and the room was spacious with a comfortable bed.

The elevator was very slow.

The staff was really good and I lived that the water was always provided. The choice for breakfast was great and prices were very reasonable.

There was a big bug that was climbing up the wall in our room. The room was clean however and we were able to get the bug and dispose of it.

Nothing

The picture frame fell off of the wall in the entry way of our room because it was secured firmly. Luckily we were not standing near it but it did scare the heck out of us. Further, it delayed our plans for dinner because we had to wait for maintenance to put it back up on the wall. Further, I was charged for 2 nights of valet parking on 2 different cards even though the receptionist told me that it wouldn't happen if I used a different card to check out for valet parking. I did not realize this until I received 2 different invoices via email from the hotel. Last, calling the front desk is a hassle because they are busy helping people standing there in line. Overall, I did not like the inconvenience and follow-up on my behalf. I don't want to pay to do all the work for Aloft.

The location was perfect for my needs.

The sheets on my bed were not as fresh as I would have expected. They smelled like someone's cheap cologne. Then there was the saga of my lost car. The young man who parked it when I arrived left the key fob in the console and the young man on duty when I came back down three hours later and needed my car couldn't find key or car. The manager was called in and everyone was very nice, but I was late for my meeting. The car was finally found and all was well, just very frustrating. It was CMA weekend to boot and I am not a country music fan. NO fault of the hotel's, but the rates were higher because of all that nonsense.

The staff was very friendly and helpful

It was alittle further from downtown than I thought

Everything.

That we did not have the option to park the vehicle ourselves. Daily $45 mandatory fee for valet was not planned ahead of time.

I like the amenities that were included and the location.

The front desk staff were rude. You walk by and say Good Morning they just look at you and don’t speak.