Candlewood Suites Williamsport by IHG

One of the reasons for picking this hotel was that it was pet friendly and it had an indoor pool. The pool was broken and the entire hallway we stayed in had empty beer containers by a lot of the doors and it smelled like weed terribly.

Room

When entering the hotel there was a deodorizing smell that was not pleasant. The room had many issues. The mattress was soiled and very thin. There was no plastice protective covering on the mattress to help prevent bed bugs. The bedspread was soiled. The bathroom did have clean towels but there was hair in the tub along with dirt still on a shelf in the tub. You could hear the neighbors beside and above you. We were very disappointed with this hotel. We even cancelled our second night.

Place is definitely old and worn out Currently remodeling

Room smelled a bit moldy. We had a sticky on our window within an hour of checking in to clean up our mess. There was dog food on the parking lot that clearly someone spilled, but assumed it was us, even though you can see we drove over it and they also could’ve checked their cameras. When I gave the slip back to them and said that wasn’t our mess, I got a look from the employee that certainly wasn’t friendly. Our first experience at this branch. Will stay with Hilton from now on.

The staff were pleasant but the facilities were not so good. There was too much air fragrance. One thing that was not safe was the exterior door to the building had tape on the latch to keep it open.

I went to the property they didn’t have the room with 2 queen bed and I still never get my refund from Expedia . Very sad I was with 2 children around 1 am in the morning without a room to stay even knowing that was already paid .

This Candlewood Suites was disappointing for the price we paid and compared to other IHG hotels we have stayed at. The bathroom was out of shampoo and soap, and we had to ask twice for them. We had reserved the room for three people but there were only two towels. The sheets were stained, although seemed clean.

Hotel staff was friendly and curtains. Hotel condition was neglected and dirty.

Stay was 4 adults, only given 2 towels & 1 washcloth; conditioner & body wash were empty; comforter was brown stain on it; was not given ant blanket; phones didn’t work to call front desk