Staybridge Suites Las Cruces by IHG

Friendly. Easy check in.

Todo en general muy cómodo y muy limpio y el personal muy amable

This was was our 12th year staying during Labor day weekend, staff was great and very accommodating. Breakfast was also really good, the green chile was a nice add. Only issue was the patio area. Sad to see the decline in maintenance. Ants and roaches everywhere. Pigeons hanging out under the patio appears they have ruined the TV. Definitely need to hire an extermination company and clean it up. Rooms are good for the price and still our favorite place to stay.

This was my first time visiting Las Cruces. I started college back home and debated making the trip since it’s the start of my semester, but I decided to take some time off from the hotel where I work to focus on family and school. Overall, this trip was nice, and I enjoyed meeting my fiancé’s family and friends. The room itself was spacious and accommodated us well. However, my main concern during the stay was the door — it didn’t latch securely and would open with just a push. I could have complained on the first day, but since it was our first trip together, we decided to keep our cool and not let it ruin our experience. By day three, we needed trash bags since housekeeping hadn’t serviced the room. I went to the front desk around 9-10 PM, and the night associate was very friendly and gave me a large bag to empty the smaller ones in the room. On the fourth day(check-outday), housekeeping finally knocked, asking if we needed towels — which we did, but we also needed trash service the day before. It wasn’t a huge deal, though; we were mainly there to enjoy the attractions and wanted the room to be as comfortable as possible to rest and recharge. On morning of September 1st, Makaila was at the front desk. I asked for an extra hour for checkout, but she declined, saying it wasn’t available. As a hotel front desk associate myself, I explained our situation — the door issue, being woken up early by housekeeping, and the lack of room service for four days. She immediately offered 250 points, which I appreciated, but I told her that what I really needed was the extra time. So I wish I knew the young man’s name to give him a shout out! He worked night of August 30th. Thank you for your hospitality and reinforcing you are there for us for anything else we may need. You rock and hopitailty needs more like you! Keep up the good work.

The outside of the Hotel and the pictures got us because the price is usually not what I like to pay. Being that we were there to move our daughter in for college and wanted to be right down the street from her we chose this hotel. Once we checked in we could smell the musty smell. We were in room 204 and immediately once we walked in our room it was a musty smell. My husband has asthma and seemed to need his nebulizer more than normal during our stay. The A/C wouldn't stay on so it would cool down the room then it would get warm again then it would go on again. We've stayed at a Staybridge before and it was really nice this location wasn't. Considering the price was expensive and we had 2 rooms.

The area is nice staff was great. Beds are hard, room needs upgrades, and it waxkind of dirty floor not vacuumed.

Staff was very rude and unprofessional i rented the room for 2 days and 2 nights it was my lil girl birthday snd ive rented this place in the past and had birthday partys there but the manager told me i could have a birthday party there because her friend was having one there too so she maid me stip my birthday party to allow hwr friend to have one it was favoritism