Staybridge Suites Houston - Willowbrook by IHG

Staff was very friendly and helpful but room had bugs …

Staff is friendly. Suites are sufficiently clean. Could stand a little more dusting. The only complaint that I truly have is that there’s dog poop everywhere. That definitely needs to be picked up. Nobody wants to step in poop and bring it into their rooms.

This place is dirty and has bed bugs on the bed

Roaches

Weve stayed here a couple times over the last 4 or 5 years due to being dog friendly when we left for bad storms like the hurricaine that just passed. It was always pretty clean and kept up and the bonus is they have a small pond with a gravel track next door to walk your pet. This time it is noticeably run down compared to past conditions. Therecare stains all over on the carpets and there is a noticeable soft spot by the A/c in the double room we booked. Our 2nd room this trip had fleas in it butbthey quickly got us another room and apologized. I did not hold it against them as being pet friendly, you'd have to expect it is possible at some point people dont keep their pets taken care of to the same extent we do. The staff is very friendly and seems to be working genually to keep things in the best shape they can. The outside looks fantastic, but inside they need some maintenance over the whole place. The people would be the only reason i might return again if needed.

The property to convenient main road. Upon entering the room I was greeted by dead roaches on the floor. In the morning there was a roach crawling on the sink near the restroom.

Hotel staff were friendly and courteous!

DO NOT STAY. we checked in late and went up into the room. As soon as we walked into our room we saw roaches. saw five within the 1st two mins. Told the front staff about this and they would not do anything to help. We asked for our money back but was told that we had to go through hotels.com to do this. So we left and went to looked another place. Hotels.com told us that there was nothing they could do and the Hotel told us they could not refund our money because we used Hotels.com.. so basically dont expect Hotels.com to help you out any if you run into a situation with the place your staying.