Staybridge Suites Fairfield Napa Valley Area by IHG

The staff were very friendly and welcoming. However, the carpet in our room had stains and the room didn't appear to have been cleaned/disinfected. The kitchen was updated but there were broken cabinets. The pool water was murky and there was hair floating around. The lighting throughout the hotel was very dim and gloomy. In my opinion, the stay was nice, the staff were great, but the hotel and pool need a good cleaning. Brighter lightbulbs should also be added to cheer up the place.

Loved the room set up and location was central to our activities. Were there for 3 nights. AC wasn't working in our room and no equivalent room to transfer to and hotel had no fans. Was over 80 degrees in our room. Bought a fan at Target with our own money. 3rd night an equivalent room with working AC was available and we transferred. Hotel finally said they'd comp us a night and they'd submit that to hotels.com, but we have to follow up with hotels.com. Breakfast buffet was so so, ice machines didn't work (had to ask front desk for ice and they kindly got it from her kitchen), bathrooms by pool were closed the whole time which was inconvenient. I do appreciate them comping us a night if I actually see the refund

Room was not well maintained. Had to wait 30 minutes at check in while staff updated system ... then was given a room that had broken handles to closet, no hangers, scarred walls and close proximity to common area that was noisy until 11 pm Probably will not stay here when i return for business on September

The elevator could’ve used some cleaning or repair. It’s more of a cosmetic issue. There was writing

Great

Great property for a quick trip.

We paid a month in advance, only IHG that did this. Upon arrival, waited 15 minutes for clerk to get off phone. He was talking about things to do in the area and never acknowledged me during that time. When being checked in, he told us our card would be charged $150 deposit and it would drop off a few days later-ok no problem. He never asked if I had a vehicle or that they charge for parking. Days later, saw deposit dropped but had a $12 charge. Called and person told us parking. I asked how they knew we had.a car when we weren’t asked and certainly not told we would be charged. She said she didn’t know and sent us to a voicemail. Left a message and never heard back. Will never stay there again. Only thing good was fresh fruit at breakfast otherwise place sucks!!! And they don’t care for return guests.

Slow service

Woman at the desk was not very friendly or accommodating.

Very clean and staff was wonderful