Homewood Suites Jacksonville Deerwood Park

Love the space!

N/a

Location

Tight space going to the bathroom

As a Marriott Bonvoy member, I expect excellent quality whenever I travel. I’ve stayed at this hotel at least three times and I find it to be average.. My reason is this the first time I stayed there I had it took three room changes to get it right there were areas that weren’t the cleanest. My second time was OK stay and my third time was just average so there’s really not a whole lot to say if I had to summon it up in one word, I would say inconsistent. I wish all the time that I stayed here the experience would have been the same, but it’s high and low high and low overall great value for the price centrally, located to a bunch of shops, but hot and cold at times, and I say hot and cold in terms of inconsistency.

The staff was extremely helpful and nice.

The TV. Lack of good channels, don't have a subscription for the most of the stations listed, no Netflix or others. Thank you. Seems like a smell coming from the bathroom. The air conditioner was a little loud.

Breakfast was good, outside fire pit and grill area was nice.. room was clean.. pool was nice but the deck was not picked up as people left trash..

Beds we're so uncomfortable and left up sore after 2 nights, wifi didn't work the 1st night and the bedroom internet wasn't working at all for the tv.. Shower water pressure was so bad it was had to wash your hair...

We chose this place specifically for the pool and it was not functioning

Le confort des matelas des lits, pas de serviettes à la piscine.

The room is not what we reserved - infuriating. Booked a regular king with dual vanities - nope! Were switched without our knowledge into a king with handicapped accessible bath, sloping shelves bolted to the wall, no closet or hanging rod, SINGLE sink. It was too late to correct by the time we arrived and realized and were stuck. Would never have booked here had we known. It is very worn and not properly clean. Hairs in the tub, shower walls and liquids dispensers grubby, fraying shower curtain and two skimpy towels for 2 people for three nights, though we did get extra by asking at the desk. The bathroom door doesn't shut all the way, is out of square and has no handle on the outside. The frame is clawed up and the walls and ceiling patched. I would not sit on the couch upholstery or step barefoot on the carpet. It is dingy and rough. It is a good location for Southside if that's where you need to be, and it is reasonably quiet apart from some footfalls overhead, but it is shabby. I would not come back.