Homewood Suites Jacksonville Deerwood Park

Dirty

The first night the water pressure was so low the toilet wouldn’t flush and I couldn’t shower. The next morning the water was not working at all. I was told it was the 4th floor pressure and I would get a new room later in the day. I returned from my jobsite and was told I couldn’t get a new room and the problem would be fixed. The water was finally working in my room at 11 pm, but no hot water. The next morning, no hot water. I spent two days not being able to shower and a dirty toilet.

Hotel is a bit older; however, it is pleasant and clean. Breakfast is okay and plentiful. Only major issue is that the walls and floors feels paper thin. Picture being at home where you can hear everyone walking above you and all the conversations in the room next to you without trying to eavesdrop. Additionally, it would be great if Hilton could provide some sort of vegetables for breakfast, other than excessive amounts of carbohydrates/sugars and some meats.

It was comfortable, clean , spacious, very welcoming and professional staff , nice jacuzzi and pool area , great breakfast with lots of options . The hotel is close to the stadium.Our stay was exceptional and will definitely stay again .

The staff were nice, the breakfast was decent (immense waste at the end, made us sad seeing full trays being shoved into the lobby trash bins every morning at 9:31 after just being refilled at 9:25), location seemed good, easy access to freeways, the strip mall across the street was helpful (has restaurants and a grocery store, among other things).

Where to start? The facility is in DIRE need of repair and upgrade. Our bathroom door was LITERALLY hanging on by one hinge, there was food and dander (?) along the wall edge of the carpet in the bedroom, the carpet was stained, the drapery was hanging off it's rails, we used spare sheets to cover the sofa and chair before sitting, the TV in the bedroom had a defective/broken screen (could see bright bars of light streaking the screen making it impossible to look at (night one when I expressed concerns about the room--the second room we were placed in, as the first was so filthy I didn't let my kids touch anything--The gent at the desk said "don't worry, you won't be charged for that stuff".... so this is known?). The pool was murky, hot, and unclean. Cigarette butts, pieces of someone's eyelashes & hair, a dead frog, and trash were strewn around and, IN the pool & hot tub. I took pictures because the amount of gunk either grew or remained the entire 4 days we were there. Big disappointment for my kids. The place is centrally located, so clearly gets a ton of traffic, but zero upkeep. Hilton.com (we are HH members) was not helpful.

I booked through Expedia! When I arrived I was charged again . The lady checking me in was on speaker phone with someone else and I never knew when she was talking to me or the phone. I felt this was very rude. The stay was fine. Bathroom wasn’t the cleanest. Carpets dirty. Windows you couldn’t see out of.