Grand Hotel Swanage

food good

Location

Sea view was great , staff were friendly , room was cosy

Terrible service at meal times , waited an hour for dinner to be served with the dining room only half full. Room wasn’t cleaned or serviced in the 3 nights we stayed there, even after asking them to. Had to keep asking for tea, coffee and milk at reception as it wasn’t replenished in the room

Breakfast great

Bed mattress uncomfortable and pillows

Lovely view Bed gave me some back ache as not fully supportive Breakfast excellent Dinner good but no variation of menu Staff all excellent

Parking limited and couldn’t always get space at hotel. Spaces too narrow. Couldn’t exit car.

The Grand Hotel has many memories for me. But I had never stayed there before because I live locally. It was all I expected and more.Very

The decor, cleanliness My room was lovely ROOM BUT I HAD SLEEPLESS NIGHTS BECAUSE OF THE NOISE. THE BOILER WAS BROKEN AND FOR THE FIST NIGHT I GOT NO SLEEP AT ALL. I met the plumber in a smallroom next to mine the next morning who apologised for the noise and said he had fixed it. It was better, but still shuddering every ten minutes or so on an irratic basis. Because it stopped intermitantly I didn't ask for a room change (and because we were down on a family visit did not want to spend my special holiday time complaining a moving rooms. The views from the hotel are lovely.

The broken boiler and the noise it made leading to sleepless nights.

Excellent hotel in a superb location. Parking is a bit tight but we managed fine. The staff were excellent as was the food we had

There was no fridge in our room, which for a hotel of this stature was an unpleasant surprise.

I came here on a solo trip and found the staff very friendly and the facilities phenominal. I loved the sauna, plunge poole and jacuzzi it was very welcome after a day of hiking. The food at the restraunt was divine with an unbeatable view of the sunset 😁

Nothing

The location is so beautiful and is up high with the most gorgeous views. Staff were quite accommodating. The room was comfortable enough and the bathroom and shower were really nice and powerful. We stayed in 210 which was supreme room. Nice walk into Swanage which in itself is a very lovely place to visit.

The gym. Please don’t expect much, the photos make it look ok however it is very very outdated! I think some gym equipment was at least 30+ years old, rusty and very worn out pads on the benches etc. it could do with some investment. We were asked if we would like our room made up and we said yes please but when we returned from our day out it hadn’t been which we found super disappointing. At nearly £200 a night you would expect it to be done automatically and not being asked if you would like it to be. Other than that all was nice enough.