Hidden Valley Resort, an Ascend Collection Resort

Nice hot tub/pool area for kids & adults. Nice views onto the ski hill.

This is not what it used to be. This is not our first time here but might be the last time. Apparently, this place is under new ownership and it’s not good. Firstly, if the hotel is under renovation that should be mentioned. On arrival I unpacked 2 kids and an 80 year old mother. Only to find the bed broken and needed to be replaced and so we changed rooms to unpack every one again. They gave us breakfast for our stay. Ok. Let’s think positive and move on. Went swimming, great choice for old and young. Unfortunately, this is not a heated pool it’s a cold plunge. First story it was being worked on. Second story it would be fixed next day. Third story it wasn’t going to be done this week at all. Went to the restaurant to eat dinner. Well the menu is not the same. Can’t even get a proper dinner. Well they had to change the menu blah, blah,blah. $140 later and don’t get me wrong I have no problem spending the money just give me choice beyond a burger and wings, would have been happy to pay more. Let’s move on. Back to the room. So let’s add the fire stick we brought with us to the tv and watch movies it’s getting late anyways. Well after getting an extension cord so we could even plug it in….the converter doesn’t work. Are you kidding me right now. Convinced everyone tomorrow would be better as we still thought the pool was getting fixed (found out in the morning that it wasn’t going to happen and no one was trying to fix it anytime soon). Day 2 - Went to front desk and got a converter and took the kids for private ski lessons and then went into town. Let me tell you nothing to do there. BTW no lunch available at the hotel so you eat the breakfast buffet 7-10 or you wait till 5pm to eat, or as we did go into town. Brought kids to pool for try number 2. All kids are in hot tub counted 10, all kids, pool noodles, no parents keeping them normal, and so no room for adults in the hot tub and kids clearly can’t handle the cold plunge pool either. 2 more day not sure how I’m about to survive.

The location is great.

This stay was a huge disappointment. We’ve stayed there before and went back because of the amenities but they were missing this time. The pub wasn’t open until dinner at 6. We had looked forward to a late afternoon drink in the bar to watch Olympics. The restaurant was only open from 6-8:30. When we asked to see a menu they couldn’t find one. It was like they weren’t planning to feed anyone. We went elsewhere and when we returned at 7:30 they told us we needed to order now because they decided to close early. Not customer focussed at all. The staff were uninformed. They didn’t know what was going on or where things were and appeared not to care. Horrible customer service. The activity/amenity fees were a total rip off. Not at all worth what we paid. Did not match what is promoted.

When I booked our stay, the information about facility sounded promising, although the price seemed high, but we were willing to spend a bit more for our 60th wedding anniversary. Staff was friendly and helpful whenever we needed something. Buildings outside were beautiful and looked well taken care of.

Booking's website said that the restaurant was open and the breakfast was included, neither was true. Our reserved room had an electric fireplace which was inserted into an old woodburning one. I think they forgot to block the old chimney. Cold freezing outside air was blowing into the room. The room heater could not bring the temperature up to a bearable warmth. The staff offered the next room to us, which was okay. Interiors of the rooms were dated and not what you would expect in this level of resort. On January 16th Booking charged me $466.20 for two night's stay and as we were there the price was $138.00 per day! How is this possible? Today it is $130.00. That is closer to real value of their rooms!

Water in pool was too cold

Very dated

Klein

Location to Ski hill could not be better. The views.

Couldn't see the view as the windows were dirty. Not enough seating to socialize in the bar area unless you sit at a dinning table. Ask for a room with a view was told not available however another member of staff said there was. Room was out dated and dirty. The lighting in the room wasn't sufficient therefore making them very dark and dank feeling. Was told rooms would be adjoining but they were not. Receptionist chose not to really listen to questions he just kept saying yes yes yes.