Kahana Falls Maui by VRI Americas

Roaches Everywhere.. Had to leave as this place doesn't even pick them up when they're dead. My wife and I tried to stay here and just could not.

Our room was in the back in a two-story building that looked like an old Motel 6 with no balcony or view. When we booked on our trip we should have been told that our room was not in one of the two main towers. Very disappointed in the accommodations and location. What a terrible waste of our RCI points.

Kahana Falls is a great place to Vacation, their pool is beautiful and the location to the perfect float all day with turtles beach is the most!

Laundry, safe friendly,

Older room had a bit of a musty smell to it wifi was not that great. The outside was beautiful pool area. Loved the cats and the chicken. The concierge was annoying kept sendjng invodes to rw ook everyday. Even though i stated i was not interested.

We had a week RCI exchange for a hotel room and it was the worst exchange of our 20 years in RCI. The room was at the base of a loading dock with one small window viewing the public elevator = no privacy. The room was extremely small, would barely get around queen bed. Dingy bedding, smelly. Bathroom was small but remodeled. Do not book this place it is not at all worth the fee or points!

Location is decent. Staff is friendly. The facilities are just ok. The rooms are small and felt a little dinghy. The shared laundry space has broken machines and was not clean. The exercise room is hot but the equipment is fine.

We had the worst experience- do not stay here. It’s not along the water- First and foremost do not trust the pictures on the Expedia listing which I have no doubt the property provides. We got put in the tiniest room- looked like a motel room. The bathroom was bigger than any other area. When I contacted Expedia and they reached out to the property they told me I could “pay more to be moved.” The room was awful you are below ground level. Just awful. I would never stay here again and we go to Maui 1x a year. In addition we had to rent beach chairs which is fine except the one I rented was completely broken the metal was broken…. So when I brought it back I told them they should retire it’s which they acknowledged but said nothing else. Not sorry for the inconvenience nothing. Then Hannah from the front desk reached out offering a package and gift card for our troubles which was the same offer if you sat through the seminar….so I was like wow that’s very generous…but the watch was I still had to sit at the seminar! Every guest gets this offer so this was nothing being offered to me for my dissatisfaction with the accommodations. We checked out on Sunday, and came home- within the week Hannah did say she was approved to give us the gift card and package without the seminar - and I texted her back that we had already checked out. Haven’t heard from them since and I feel I have adequate time for anyone to try and rectify the situation and they didn’t.

Love the Customer Service!

This was our first trip to Maui. The resort wa easy to find and located in a lesser traveled area. Not on the beach, but less than a minute walk to a gorgeous one. The staff were friendly and helpful. The room had everything needed to sustain us for a week. The photos were a true reflection of the resort. Great time.