Ibis Styles Haydock

All ok, basic accommodation. Road noise could have done without.

Staff very friendly and helpful. Nothing was too much trouble.

I've read the reviews for this Hotel and I can't believe we are talking about the same place. The General Manager a Mrs Miller was without doubt the rudest, most pedantic individual you could meet. The first evening we were accused of not buying our drinks at the hotel bar when we had, we were not allowed to sit at a table for supper until the whole party were there. In the morning I had to sit on the end of a table which was clearly only ment for 4 people but there were 6 of us with no room for side plates etc. We were staying in the hotel for work at the races. We all had long days and just wanted to come back have something to eat and prepare for the next day. The food in the evening was appaling about 20 of us managed to get a meal from the pub next door when we realised the food was being recycled for the next day. The rooms were not cleaned on Saturday, and so no towels or tea things. I asked a lady called Diane for help and was given a cup with tea bags in it?? I am unused to complaining and I think just a bit of training will improve Mrs Miller's outlook with a view to customer service, she can then help Diane to understand the impotance of not being rude. The rooms were comfortable and clean.

Stayed here in the past always friendly and you know what your getting

The staff at this venue are excellent, a great friendly team who welcomed us and our pup into the hotel, they where friendly, professional and made the stay at the hotel a lot better than the facilities would think. The rooms are very basic and the plugs could use upgrading to USBs, the beds are comfortable although no heating from the radiator the room was warm and had the window open. The lounge area was clean, pleasant space you could sit in. The bar was well stocked and the area around the hotel although could do with a bit of a litter pick was good. Parking was easy. A few more touches on the rooms and this would have a better rating but it’s got the rating due to the staff on duty who again went above and beyond

First time in an ibis and impressed, room clean and excellent bathroom, we had breakfast included which was better than some other hotel chains. It gets an 8/10 the only let down is no air conditioning which wasn't a problem as always have a fan in the boot for just that issue, but I'm the summer I can see the rooms being like a sauna, would I stay again and it's a definite yes and as an added bonus there's a Greene King pub next door and an Asda express across the road.

We had an engagement party here and couldn't fault the venue . However, we paid 14.95 a head for a five finger buffet . We found the buffet to be of poor quality. The wraps had no taste, and the pies we just mini and left whole. Also, the sausage rolls were so tiny, and the pasta was just boiled and left, I was so dis appointed as I had catered for 46 and they said it was awful

The staff were absolutley amazing from check in to check out!! Everyone was friendly and couldnt do enough for us!! Breakfast was excellent!!

Paid £71 for 1 night (Saturday) to attend a party. Being as the venue was a 5 minute walk from the hotel it was a perfect choice. Room was nice, it was very clean and I found the bed really comfy, They had thick curtains so shut out any light whilst sleeping. Very quiet so couldnt fault it at all. We didnt eat or drink there so cannot comment on services,

Loud guests who had a dog were shouting and walking up and down the corridor all night. The dog was barking and made a lot of noise.