Ibis Styles Haydock

The heating was jammed on with the radiator at 78°c according to the thermal camera. Thermostatic valve did not work, eventually found out there is another small valve to forcibly shut off the radiator

Stayed one night as part of an organised weekend break to Liverpool with friends. The rooms are OK, comfortable bed, fluffy towels but you are close to a busy road, so it's either have the window open (it was hot when we were there) or suffer a very stuffy room. The member of staff who appeared to be in charge of the restaurant was brilliant, helpful, friendly, nothing too much trouble. Breakfast was OK, buffet style hot and cold food. Dinner the night before was probably the worst meal ID ever had. We had been asked to choose our meal when we arrived at the hotel. Starter of pate was OK as was the desert but the main course, roast turkey was terrible. Slices of "turkey" in gravy, a few potatoes and green beans/broccoli. I think everything had come out the freezer but not prepared correctly. It should never have been served to paying customers. So disappointing, the hotel should be ashamed providing food of this quality.

We have stayed here a few times over the years, the staff are very helpful and friendly and they are always walking around the building cleaning, even though the place is spotless.

the property was good however the noisy coming from East Lancashire Road made it very difficult sleep

Check in very smooth staff excellent very helpful and friendly

All the above.

Lovely helpful staff. Clean, nice large room, some traffic noise on one side of hotel could be helped with extra glazing. Value for money except disable facilities could be better. Very low toilet no extra bars to hold to get off toilet and no hand rail/bars in shower.

Stayed at the hotel during March during training for work. I was here for 2 weeks. On arrival there was a large group of people standing out front smoking, this is first thing in morning and in the evening. My door didn’t lock properly so when I left through the day I was taking all my belongings with me as I didn’t feel that there was any type of security. Every night there was people I can only describe as crack heads shouting and screaming up and down the corridor, smoking in their rooms and being a pain. The staff know that people are smoking in their rooms but clearly don’t really care! Large dogs were also in the building, I have grown up with large dogs but it is still frightening when you walk past a room for a dog to start jumping at the door and bark at you. On departure I had multiple little bite marks on me from which I can only say are flee marks. Bathroom floor tiles were cracked and grout was coming loose. These needs addressing. I only had 1 encounter with the manager and it wasn’t directly towards me but the way she spoke to people wasn’t very nice considering she’s a manager. The job she does you would think she would have better customer communication but clearly not. The only good thing about the hotel which seems to be a down fall in other reviews is that the beds are actually very comfortable.

Stayed here a few times now convenient, good value only downside unfortunately on this stay the heating in my room wasn't working

We arrived at the hotel to be advised from a member of staff that the hotel is hosting a function that evening and a band would play until midnight, we were assured that our room allocation would allow minimal disruption, NOT the case, very loud music echoing all through the hotel, the windows in our rooms were rattling from the vibration, music could be heard over tv, complained to management, the response was “we told you”, “what would you like me to do”, surely it’s the managers job to know what to do. Music eventually stopped at midnight, only to be replaced by noise from loud conversations from the party guests, contacted management again at around 1.30am, they confirmed they knew there was an issue but the people would be leaving the the hotel soon, if you would like to sleep I suggest booking another location. General Manager has a couldn’t careless attitude and lacks empathy, our stay here ruined our family Easter Weekend