Ameristar Casino Resort and Spa

we had paid for 2 nights and i dropped a few grand in their casino we asked to get Sunday night comped and were told our player card was too new they did not have numbers on us yet. Seemed like a no brainer to me they had the rooms Sunday night is not a busy night for them. why would they not comp a room so that they could get even more money from me. Seemed like the staff was not on same page as the owners.

Pool was closed for children. Seems like the staff was not very knowlegeable. None of the restaurants were open. The room was just plain and didnt even have drinking cups. Overall too expensive for a mediocre stay.

Spacious clean rooms. Great view. Only thing missing was glass drinking glasses. Room was quiet, i could not even hear the room next door or above me. I wish there would have been an excersise room. But great location i could walk to the Katy trail. Casino and restaurants were a bonus even won money on the roulette table. The pool was amazing also with great vibes. When i come back to this area, i will for sure booked this hotel again.

Short stat Everything was great

This is a nice property and newly remodeled. It would be a 5 except for these two things. 1. The pool is adult only on the weekends no exceptions. They won't even let kids swim in the morning for an hour. 2. They only clean your rooms every 3 days. You will not receive any extra towels during that time period despite the "resort fee" they make you pay in addition to the high room rate.

We really liked the room and property. A few things to keep in mind. We were there on a Thursday night and the bars and restaurants close at 9 pm. If you want any food or drinks after you have to go into the casino. I’m assuming the casino allows smoking. The smell of smoke from the casino is very noticeable in the areas near the casino entrance. If I had been inclined to go into the casino to grab a drink, I wouldn’t have been able to take the smell. Also, I reserved a room with two queen beds. Our party included my wife, daughter, and myself. When we got to the room I saw there was only a king bed. I went down to reception to see if we could get the room I reserved on Expedia. They told me that the room choices are not guaranteed. So I asked for a roll away bed and they charged me $30.

Ease of checkin. Excellent rooms.

Music from the poolside or wherever played all night and was very annoying when trying to sleep and I was on the 14th floor. The coffee pot in the room is located on a lower shelf that when pulled out the cord is not long enough to be extended, very difficult to use. Twice in the middle of the night the TV in the sitting area lost signal/connection and buzzed like a fire alarm and then stopped, what the hell!

Booked our stay almost 2 months in advance. Showed up to check in at 930pm. Was told our room wasn't ready and they were "running low on rooms". At 930pm! Waited a half hour for access so they could clean a room. The room's wifi was not working. At all. We were there for an internet based event and NEEDED wifi. Called the front desk and was told we needed to call their 3rd party vendor who handles their internet. At 1030 pm at night, my husband spent 45 minutes on the phone with someone from another country who insulted him repeatedly while making him check our static IP address, mac address, etc, and eventually told him it was our devices and not their wifi and we needed to contact the manufacturer (of our 2 Samsung phones and our laptop??? Lol). The wifi issue was never resolved our entire 5 night stay (occasionally if i opened the door to the hall and stood there it helped find the wifi). Finally went to climb in bed at 1115 pm. Blood stains in the sheets as well as pubic hairs. Housekeeping came to change the sheets at 1130pm. We had 2 bath towels for the entire stay. Asked for 2 more to be brought up. Housekeeping never serviced our room once during our 5 night stay. We've stayed at other Ameristars in different states with zero issues. We even stayed at this same one a year ago with only half of the issues we had this time, so we gave it another chance. We will absolutely never visit this one again. Avoid at all costs.

Great