The Westin Riverfront Resort & Spa, Avon, Vail Valley

The Westin is our new favorite resort & spa in the area. Only complaint is the restaurant was closed for a wedding and we were not made aware at check in. We had to find other decent dining options within walking distance. Gondola to Beaver Creek also not open; assume because it’s not ski season yet? Not clear on website.

I am going back again

The rooms at the Westin Riverfront are beautiful and the pool is stunning — but unfortunately, that’s where the positives end. This was supposed to be an anniversary trip, and it was completely ruined by the way management and staff handled a very serious situation. Our brand-new vehicle was damaged while in valet care, and from the start we were given misleading and conflicting information. We were told we could review the video footage ourselves, which is the only reason we left without looking at it. Later, we were told that wasn’t possible — a complete contradiction. We also know the “investigation” left out key details, like the fact that our car was parked at a charging station overnight and not charged, and then engineers had to “fix” the charger. The car was also moved around multiple times, including staged in the front valet area, with no accountability or explanation. To make matters worse, once we raised concerns, staff behavior was unprofessional and disrespectful — snickering and whispering in the back while we were trying to discuss a very serious situation. On top of that, the billing was mishandled. The second room we booked was supposed to be charged to a different card, but instead the charges ended up on ours. When we asked for correction, we were told to call or email for another guest’s personal card information to fix their mistake. Absolutely unacceptable. Despite repeated requests, hotel management has yet to reach out directly to resolve these issues. The lack of professionalism, communication, and respect throughout this entire experience has been shocking — especially at a resort of this level. Yes, the property is pretty. But for the money you spend here, you can stay at the Ritz-Carlton and not encounter this level of unprofessionalism, mismanagement, and dishonesty. Our anniversary trip was ruined, and we will never return.

Great views,great friendly organized staff!

Overall a great place just on the expensive end

location , food , atmosphere, View , People, spa , pool , every thing

cost for food :-)

Great property, beautiful views. We were surprised that this Beaver Creek location didn't offer a better wine selection > We would have dined there more often if they had.. Don & Alison

Love the Westin - one of my favorites!! Great lappool which is unusual for colorado

We loved all the amanities. Room was super clean and quiet. We will for sure be back.

Everything was perfect.

Thank you for a quiet getaway.