Embassy Suites by Hilton Anchorage

I specifically search for and book hotels with pools b/c Itravel with my children. When we checked in, they told us the pool had been closed since September (5 months!) so we spent extra money to use a hotel pool but didn't get to use one.

This is a good hotel and I recommend it, but not a great hotel. Plusses - location, food, lobby Minuses - room style, condition, guest service Location is central to everything in Anchorage and walking distance to a good gym (Planet Fitness) and several restaurants. The breakfast and dinner quality are excellent, especially the dinner quality. I had the chicken breasts with steamed veggies two nights in a row and it was awesome. The bar and dining staff are fabulous. Complimentary happy hour is nice although food offerings are just cheese and nuts unlike other ES locations with actual food at happy hour. The lobby is a wonderful ski lodge like setting with fireplace although I could do without the trophy animals - lets leave them in the wild. The rooms are large but very 1980s style with heavy tile, ugly furniture, etc. Sturdy and functional but also kind of beat up. I would give the rooms 2 stars for style. My room had a jacuzzi tub but it didn't work so that was a bust. The front desk staff was not very good. They stare at their computers and never greet anyone passing through the lobby, which is not very hospitable. My biggest gripe was that I was prompted online to upgrade to a jacuzzi room. At Marriott this would have been a free upgrade at my level. I paid $60/night at ES. The jacuzzi did not work so it was just a bath tub. Some stranger text messaged me throughout the stay about my satisfaction so I let them know. Crickets. I mentioned it to the front desk at checkout and they just shrugged. Terrible service.

This is a lovely hotel centrally located in Anchorage with easy access to shopping and dining. The room was a great size and clean. We love the amazing breakfast and the staff was very kind. Only downfall was the pool Was under construction and we were not notified. It was a disappointment when we checked in.

Breakfast order made wrong. No bowls for cereal or oatmeal. No brown sugar for oatmeal. Biscuits were hard.

The room smelled weird. There were stains on the wall. The bathroom sink sprayed water out. I only stayed one night so it wasn’t worth the complaint. The police were called for a homeless person in the lobby. The place is going down hill and cost really isn’t worthwhile anymore.

Very nice. Good bed. Clean

Twice I reported the secure lock was broken. Unfortunately the room didn't get cleaned once and we had to switch out the towels, garbage and get toilet paper. The service didn't come until late afternoon for two days, when we needed to be in the room. I love staying at this hotel, this is hopefully some valuable input for you. Thank you.

The staff was friendly and the breakfast was the best that we've eaten in all the hotels we have stayed in so far. The bed was comfortable.

Great experience. Only disappointment was NOT having a pool. When I book online it doesn’t say it’s out of service. My kids live to swim. Luckily they offered their sister hotel Home 2 as a substitute. Next time I’ll just go through them and it’s cheaper. Excellent overall.