Comfort Suites Alexandria North

What I liked is proximity to airport. What I didn’t like: Staff not on duty with apologies on signage throughout the day; no towels available to guests on first day; broken bathtub; no room service to clean the room

Idk if it was just a bad room or what. Upon entering, the

Rooms was nice and clean staff was excellent and very friendly

Smell of weed consistently. Dirty rooms

The wifi wasn't working. Asked front desk and was told their front clerk wifi was working. Had to move to the lobby. Not enough towels waited 4 hours for towels. Microwave didn’t work.

Location

Room not cleaned when I arrived. Waited for another on different floor @ 1am. Absolutely no towels each day. Was told housekeeping was washing. No towels for my family in another room on a different floor for 2 days. Had to go to dollar general store and buy towels for my family. Also tv never worked in my room. Reported it the same night we went into the room. Was told they would let maintenance know the next morning. No tv for the remainder of my stay. Was disappointed during this stay. Check out and went to LaQuinta.

It was bug infested. We checked out the next day. They promised to provide a discount for staying one night. My son was bit up by ants. Apparently, other children were too. There were several others who left as well. There were stains in the bathtub, fridge, and microwave.

This Hotel was horrible. Both door on the side exits had broken locks and never locked. Pool door would not shut unless forced. First night in room TV wouldn’t come on. Went to desk they said would look at it next day. Finally moved to new room. The new room 329 had no fridge. The curtains were held on 4 hooks the curtain was literally falling down. The room had a bad odor. Went to store bought Frebreeze. I was there for 3 days with grandchildren for ball tournament and had to spray it every day. Went down states to the area that sold snacks and found the drink cooler completely empty even out of water. The freezer had 2 frozen pizzas the cooler froze over. The shelves had 1 bag of chips Tylenol and a couple more items. Every day along with other guest and I mean a lot had to go have the door keys re-scan because the they wouldn’t unlock the door. When I talked to the lady at the desk the first night about changing rooms she said don’t expect to much the the new room and the manager doesn’t stay all day which I’m not sure if she was right about that. The only reason I didn’t leave the first night was because I couldn’t find another room. I know everyone will try to cover there butt. For the past 15 year I’ve only used Comfort inn and suites I’m very disappointed that this run down hotel represents Comfort. Wasted 4 hundred dollars