Springhill Suites by Marriott Richmond Northwest

The property personal was very helpful, but the breakfast wasn't good, it seems overcooked, not enough personal to help setup the breakfast area. I probably won't stay again.

The hotel is in dire need of updating. I stayed one night. The hotel itself is dark and dingy. The carpets throughout the hotel were very dirty and worn. The room was dated and the carpet was disgusting- there red stains on the carpet - looked like blood - so gross. Behind the night stand were spatters of blood. It was just gross - I couldn’t even take a shower there. I wanted to watch TV - the screen was broken. I just tried to sleep a few hours and got up and left. The only positive was the reception staff. They were very pleasant. Not sure about housekeeping - I wasn’t there long enough to meet them. I would not recommend staying here.

Rooms are okay. Bathrooms need some cosmetic repairs (dingy tub and scum around water fixtures). Shower curtain had stains on it. Beds were clean and other areas except the window had a lot of spider webs. Staff were kind and helpful. Pool was nice.

Clean, comfy, and attractive. Great shower. The microwave in room 115 wasn’t working. (I didn’t mention when I checked out because the front desk was too busy. )

Breakfast wasn't good but everything else was great!

All I can say is I missed you guys! In my recent travels, I’ve I chosen the less expensive hotels trying to be penny conscious and not the usual hotel snob. If asked how those worked for me, they didn’t! I’ve learned no matter the location, the Marriott brand will not disappoint. There is nothing I can complain about. My excellent experience started as soon as I walked in and continue from the elevator to my room. I was originally booked for four days but woke up on the day of check out and didn’t want to leave, so I extended one more day.

The front desk staff were very friendly, and the room worked well for our family. We were disappointed, however, by the breakfast situation. Many items were missing (e.g., peanut butter, forks, napkins), and the oatmeal was uncooked (oats in water, rather than oatmeal). The coffee ran out and was not refilled for some time. We tried asking the staff member to replenish a couple times, and it didn't happen. When I came back in the afternoon to the hotel, I made myself a tea, but the water was lukewarm.

The breakfast area on Saturday 8/16/25 was about as gross and messy as I've EVER seen a place. Food everywhere, trash overflowing. The coffee station was in shambles. People are awful

The service by the staff from the moment we checked in was very good.

It was a nine night stay- The facilities are ok but the morning breakfast needs more variety