Quality Inn Appleton West

I made reservations 3 weeks in advance. After driving 22 hours to help with funeral arrangements. I arrived to check in and they told me to go somewhere else because they didn’t have any rooms because of a plumbing issue. There were 2 police vehicles evicting someone from this drug den called a hotel when I arrived as well. Then they gave me a disgusting room that hadn’t been cleaned and had cannabis buts throughout the room. There was a note on the door for the previous person saying they owed 700 dollars cash for rent. It was impossible to sleep at night. The drug addicts were yelling and screaming all night going in and out slamming doors. There was no one to complain to between 9 and 7 if you could find someone at the desk. I had to call to try and change rooms 3 times. I was told they couldn’t help me because rooms needed to be available for arriving guests. They were more important than my arrival apparently. I spoke to a few other guests and the police when they arrived for a third time. The staff rents out rooms for cash and doesn’t document it so they can keep it. I need to call the corporate office. I want my money back.

upon arrival sign stated under new ownership. front desk person was totally incompetent. door key doesnt work, no towels, tv remotes in the room. room was filthy.

The hotel room wasn't very clean. There were specs of garbage on the carpet. Specs in the sink & bathtub. A lot of dust on the bedframes & on the sofa chair. The window was also open, it's winter...

My room was so disgusting I would not even take a shower. The bedding was gross and did not look clean and the chair that was in the room was dirty, I would not sit on it. I would never recommend this hotel to anyone.

room was not clean, service was bad, no tv, bed sheets was not clean, and plenty more

Disgusting, filthy rooms, dirty walls, shower and stained and soiled floors. Absolutely will never stay at a “Quality Inn” Again!!!

The hotel is broken down and dirty. Our bathroom had mold on the curtain and tile, carpeting is stained, walls are chipped, vending machines are missing. Would not recommend!

I am used to staying in sketchy hotels, but I have never experienced anything like this. OUR SHEETS HAD BLOOD ON THEM and there was a plastic bagged taped to the ceiling where the smoke detector was suppose to be. When I requested a different room, they told me there were no other rooms available. I then asked for a change of sheets and they said “I’d have to gather the sheets and we are already low on King size sheets.” Completely unacceptable and a TOTAL WASTE OF MONEY.

Absolutely terrible. Dirty room, no comforter on the bed, no bath towels, no housekeeping on duty for 2 days. anyone Could access the hotel anytime by getting into the doors without a key card. Broken door handle to exterior door to get in. No breakfast. Random person sleeping in the lobby with all the lights off in the middle of the night. Fitness center wasn’t open at 6am like it was supposed to be. Wholes in the drywall with hot wires exposed. The worst experience I’ve ever had. A simple clean room with basic necessities is all we wanted and paid for. We will never use Quality Inn ever again.

Where do you want to start! There was no housekeeping staff, the room was dirty, the floor was not vacuumed, the bedding was not changed, had to ask for clean towels. They kept telling us our room was going to get cleaned and it was not.