American Inn and Suites Dundee

Came in real late and exhausted with a car full of teenagers. Front counter staff was so nice and friendly. I appreciate her beyond measure. I left my pillow behind, which I have to have due to neck issues. They called me and held it for me until I could come back the next day and get it.

The beds were comfortable. The bathroom was clean and stocked but that was it.

There was no elevator. We had trouble with the TV all weekend. We were told that the maintenance would come by and they never showed up. There was a pair of socks by the bed and cereal was beside the bed also. The desk looked like it hadn't been fully dusted for over a month.

The staff was great

The rooms were so cold and took so long to warm up. The bathroom was disgustingly bad. Fruit flies in the winter the towels and rags were so cheap and small.

They allowed our dog and the people were nice.

The whole hotel smelled like Marijuana. I dont have an issue with smoking weed but when my kids have to smell it all night, it becomes an issue. The sheets on the bed were literally crusty feeling and we found a pair of nasty shorts under one of the beds. The bathroom was really gross with stains in the shower.

Nothing. Those people couldn't find my reservation, even after showing my confirmation in the app. The idiot at the desk told me to request a refund from booking.com, and that there was a quality inn just down the street. I never had to deal with such idiocy and incompetence like this before.

Everything. Did I mention they lost my reservation and told me to stay somewhere else?

Close to the express way

Dirtiest place I ever stayed if it wasn’t pre paid I would of never stayed there would not return money to get a better motel room very disappointed