Best Western Roslyn-Long Island Hotel

Parking was good with ample space and was free, which is unusual for the USA, especially around New York.

The hotel had a terrible stench and we noticed it was because the carpet was wet. The rooms were even worse, too smelly and damp. Really irritating, and stirred up allergic reaction for my wife and I. I told the front desk about our experience and lady said will inform management. Advice: never use water to clean up your carpet.

Convenience

Parking, traffic

Si

Si

Место

Место

Staff was friendly

Bedbugs on the kitchen curtains.

I didn’t know a hotel could actively sabotage a wedding until I dealt with Best Western Roslyn. This place turned my room block into a months-long clown show, and every time they tried to fix something, it somehow got dumber. Their excuse was a “system transition,” which apparently wiped out not only their reservations but also every ounce of common sense in the building. My guests followed the hotel’s exact instructions — instructions given by their own managers — and when the hotel inevitably screwed it up, they blamed my guests like they were the problem. No, the problem is your staff, who can’t operate a booking system that literally does half the work for them. Then came the grand finale that deserves its own trophy: They double-charged me AND my photographer for the same room on two separate cards. When confronted, they basically said “not our problem” and tried to pin the mess on us — even though the photographer had a completely different bill from them. I escalated this all the way to corporate. Months later? Another limp apology with zero accountability, like they copy-pasted it from the “we messed up again” folder. This hotel is a disaster. They blame the customers, mishandle reservations, and double-charge people like we wouldn’t notice. If you want chaos, confusion, and financial roulette, stay here. If not? Literally pick any other hotel — even a shack with a leaky roof would be a step up.

Nothing

Small room for 400 a night and not as advertised