Grand West's Villas

The property needs a make over, structural maintenance and new furniture. The beds were old and the pillows lumpy. The TV was from the 80's.The sheets and towels were surprising clean and new. The roof leaked in my bedroom causing wet pillows, mattress etc. It created a powerful mould smell in the room. The ceiling fans were so old and noisy to be rendered useless but the air-conditioning in the main bedroom was new and worked well. Some staff were excellent but others very unprofessional, unhelpful and rude. The location was fine but until the basics are fixed, I'd recommend booking somewhere else.

This property had no restaurant or bar which had been closed since covid. It had no outdoor furniture around the pool. It had no internet (or the staff were reluctant to give out the codes). The phone did not work. The walls were paper thin. The location was poor with a long walk to find food. No shuttle transport. The staff did their best but could not help much. The hotel should be prosecuted for false advertising! Do not stay there.

No greetings or complement from staff upon arrival,staff was busy doing other work,just asked name and gave a form to fill.3 days of stay there,not a single day of room service.Used the same towels entire stay.Had to ask for everything we needed,coffee,sugar extra towels for floor and hands. No pool towels provided,had to take same ones to the pool. Liked the property and the setup,really nice pool. Staff and management needs a lot of training in guest and customer service .

Okay

Presentable but very stinky and gives an unsafe vibe

Good place to rest up especially during transit plus affordable price

It was a good enough stay. Pool was nice & clean & so were beds. Kitchen & bathroom a bit dingey, but usable. Close to attractions around Nadi

Cool

s: Pool is nice and clean Slide is super fast and fun -s: Our room was very dirty - poo marks in toilet, smelt very stale, dirty marks everywhere smeared with something I wouldn't like to think about Only given 2 towels despite there being 4 of us staying - again, none of the towels seemed fresh No restaurant or breakfast - apparently the restaurant closed and is yet to reopen Poor communication with hotel when i booked - i asked if they had an airport transfer service and if they did breakfast - i had no response despite chasing up. This left us unprepared with 2 children Conclusion : unclean and not somewhere we would stay again unfortunately. I can tell it used to be a beautiful hotel but has really got run down over time. Although that does not excuse a dirty room

I had checkout right away after I checked because it was very dirty lots of cockroach. Rats and dirty bedbugs bedding all taped licking. Smells very bad. I want all my refunded please. It’s you guys fault for not seeing the connection and selling on Expedia , please reply regarding refund.