Tidewater Beach Resort by Panhandle Getaways

Location and pools were great

The room wasn't ready at check in time. The cleaning people shampooed the furniture so it was really wet for the 1st day. The faucet in kitchen was broken and constantly leaked, so did the guest bathroom shower. The full sized bed in guest bedroom was super loose and felt like it was going to fall apart, same as the living room coffee table very unsafe for the child with us. The living room rug really needs to be cleaned or thrown away.

Location was nice and convenient

The condo wasn’t as clean as I would’ve liked. It was kinda gross to be honest. The couch in the living room was disgusting and I didn’t want the kids to sit on it. Everything in our condo was very dated and the lamps were even rusted. The dishes were dirty. The bathrooms had moldy/mildew shower curtains. One of the bunk beds had a big chunk of wood missing. We definitely won’t stay here in the future.

There was a bit of confusion bc the room advertised was not the room I was assigned. I called and they checked the online a saw the advertisement was wrong as well and I was assigned another room and was given an upgrade due to inconvenience. I LOVE this place and the customer service was TOP TIER! I only stay at this location when I visit Panama City!

Misleading website, BUT the customer service made it right immediately!

Proximity to beach

Elevators were terrible and girl working the elevators was rude

It’s location (Panama City). We enjoyed that it was near places, restaurants, and attractions that we visited. And of course, we loved the beach.

First, I did the pre-check in prior to our arrival as instructed, however, the staff at the condo was never sent our info so they didn’t have our stuff ready (like our wristbands, parking permit). I even showed the condo employee on my phone where I had filled out and submitted the info. So I had to fill everything out again and they gave us temporary bands and parking permit. Then we had to wait 20 minutes to get an elevator to go up to our floor with our luggage. If we hadn’t had all our stuff, we would have just used the stairs (which is what we did for the rest of our trip until checkout). After all of that, we finally reached our condo, but we were unable to get in. The code that was provided to me on the booking.com app did not work. I had to go back down to the check in area, but the the condo employees were not able to help us and said I had to contact Panhandle or Booking.com. I called the number given to me several times and there was no answer so I was stuck outside the condo late at night for a while with my daughters, unable to get in. I also sent an “angry email” explaining what was going on. But, I didn’t receive a response. In fact, to this day, I still have not ever received a reply, not even to simply apologize for the inconvenience. I finally spoke to a lady on the phone (and she was very nice by the way), who advised that she had the same code that was listed in my app. This code never worked despite multiple attempts (by me and condo employees). She ended up having to reset it and give me another code and we were finally able to get in. In my opinion, this was completely unacceptable, especially since I paid $950 to stay there for ONLY 2 nights. I am very unhappy with the experience. This was my first experience with booking.com and it was terrible. We had been planning another summer trip to Orange Beach for later in the summer and had been looking for a place to stay through booking.

The elevator

Standing in line for checking in,checking out,getting luggage cart, return luggage cart, getting umbrellas, elevators. If you like waiting for everything this is the place for you. Ice maker not working. Door to patio wouldn’t open

About the only thing we liked about the property was the beach access and views and the pool area. Other than that, the condo that we stayed in was 716 and it wasnt cleaned properly. There was still food left on dishes and utensils from the previous people that stayed before us. We killed two cockroaches, there was rust all around the water/ice dispenser. And when we called in to report our findings they seemed none to concerned with trying to compensate us for the inconvenience. We will definitely never stay at tidewater resort and maybe none of the panhandle properties if this is their standard of business.

Convenient location

ELEVATORS

Great location right on the beach had the hot tubs but only one hot tub that was up and working. 

the room was not clean had mold in the two bathrooms and it was very dusty. the glass tables were not cleaned dirty and fingerprints everywhere on it. the sliding glass door was dirty and I fingerprints all over it also. The elevator weight was ridiculous between 20 to 45 minute wait just for the elevator to go up and down.