Hilton Garden Inn Granbury

Not enough lighting, very dark, other than the bathroom and very minimal areas for storage. Neither elevator worked day of checkout so difficult exit for us due to husband’s disability. Probably will not stay there again

Very nice clean and well maintained

Their credit card machines were down but I had to produce 3 credit cards and even called chase, who confirmed my card was in good standing, and couldn't use a check. The girl still couldn't call a manager or give my reserved room to me. Finally photocopies my card and drivers license and have me a room. Took over 30 minutes. Card was run during the night. At checkout, I asked for the extra$50 incidental charge to be credited. Today there is another charge for the $202 room charge instead of the credit! Now I have to fight that! Plus, my quiet room was the one right next to the elevator. There was a Lakefest on the grounds that night so people were coming and going until very late. Plus there were 2 towel swans leaning against the wall on the counter by the tv. The only time I've ever seen those is on the bed as a cute decoration. This can only mean that they were left from the last guest. Plus the phone was off the hook. It made me feel the room had not been cleaned well after the last guest. I was too tired to deal with it and obviously survived.

Peaceful and lakeview was amazing.

There was no buffet, they had an event and prioritized that over the rest of the guests at the hotel.

If I walk into a hotel and there is no antibacterial hand soap in the bathroom, my star rating automatically drops to a 3 star to start. It is absolutely mind boggling that, especially after a pandemic, all hotels wouldn’t supply hand soap. Gross. How many people are pooping and then not properly washing their hands and then touching the door handles and the elevator buttons? The hotel room was below average. We walked in and it was musty and humid. You had to have the AC set to 67 in order to keep it cool and breathable. The shower door was rusty and had low water pressure. The floor was gross. There was one place to hang ONE towel. The view was outstanding! Anything with a water view is A+ in my book. The hotel has not taken advantage of the views though. No outdoor pool and limited seating outside. The pathway is great right in front of the hotel but there are no signs to tell how far it goes past the bridge. Definitely missing out on kayak rentals or paddle boarding at the city beach. The star of the stay was that the town square was in walking distance. Tons of shops, a great bookstore and restaurants. Please be aware that quite a few places are closed on Mondays, including the highly recommended “Christina’s” restaurant. Overall, I can’t wait to stay in Granbury again near Christmas time to shop the cute square. Would not stay at this hotel again though unless the bathrooms are upgraded/cleaned more detailed and hand soap is included!

Wonderful location on the lake. Love the online check in and virtual keys - made it so easy!

Large and Beautiful Hotel!