Hilton Baltimore Inner Harbor

I’ve stated this hotel over 30 or 40 times since it was built as I come to Baltimore for work quite often. This week Lauren B was absolutely outstanding on the front desk and provided the customer service one should expect from an even nicer hotel. Her friendly nature and willingness to navigate a slightly complicated reservation issue was much appreciated and will bring me back to this hotel next time!

had a wonderful breakfast with a Chef Northan. He was friendly and his customer service was top notch. The omelette he made me was exactly what I asked for and excellent!! Breakfast is my preferred meal of the day, so Chef Northan's meal made it a great way to start the day! Thank you, Chef!

The property was majestic location was fantastic. We thoroughly enjoyed our stay.

If I had to complain about something, it would be the service in the coffee shop. It wasn’t terrible, but it could’ve been better.

Excellent desk service. Excellent accommodations in the room. Excellent breakfast buffet service and high quality food service! I had an omelette to order made by Chef Northan that was PERFECT! All in all, a superb experience! Highly recommend others use this facility and i ALWAYS will when my business or pleasure travel takes me to the Baltimore’s Inner Harbor!

Property location is perfect for a baseball game!

Parking is convenient but overpriced! $50 for 1 night and it is not validated by the hotel.

Overall, not a bad experience. We weren't told at check-in but you need to schedule housekeeping. There's a Starbucks in the hotel. Ms. Gail provided me with excellent service at Starbucks. The on-site restaurant was very nice; serving breakfast buffet, lunch and dinner. The hotel parking entrance was not easy to navigate and is expensive (no valet service). I'd stay here again.

The hotel was in a great location. Walking distance of multiple attraction type places. Zahra at the front desk was always helpful and greeted me and others with a great smile and helpful suggestions.

I have stayed at this hotel on business many times over the years. My stay is generally good with very few issues. There were some serious challenges this time related to self parking, from the poor entry instructions during a game day, to unclear procedures for scanning in/out. Things got much better and the specific details are not important, but this is an area for much needed improvement on process and communication. On a positive note, it is quite comforting when the staff remember you from previous visits and anticipate your wishes before you ask. On this trip, the bartender (I don’t remember her name as I write this review) and Gail, the barista were exceptional examples of what it looks like to have pride in your work. They were both great examples of genuine leadership and good service. I appreciate these two people and countless others who do good work, often unseen.