Eskaya Beach Resort and Spa

The staff were good but the property manager Phoebe gave us a hard time.. saying we cant park our rented car inside the resort. Which is very upsetting for someone who is paying $1,500 for the villa. I dont get why a guest is not allowed to park inside the resort they are staying at. The property manager Phoebe even called us at 12am just to scream at us the guest to remove the car. She was so paranoid and accused us of being drug peddlers. Just because a yacht stopped in front of our beach front from our villa. We dont even know there was a boat in the water since we were barely there because we went out. Anyway you can still try and book at this place just know this review serves as a warning. Also to add to that all the promised inclusions was not available at the time.

Pool villa number 10 was great i give it a 10 but d food im so sorry its worst and even beach was so frustrating such a scam beach full of sea urchins and hightide was knee deep.. spa???? I was already at d handuraw spa and d lady told me to go back to d front desk amd make a booking first.. was suppose to relax and have a massage before dinner time..🤬😡😳

If I could give negative rating to this Eskaya Beach Resort in Panglao Island, Bohol Philippines, I would. This is the worst experience I ever experienced in a resort that seemed to be well acclaimed to be one of the best in the island of Bohol when it comes to Luxury Resorts. What a disappointment and am very disgusted! I booked this via Amex Travel to make sure I get the best experience in a Luxury Hotel in my Hometown, as what other 5 Star reviews I read only to find out those 5 Star reviews were all old. Clearly there is an obvious decline in the management of this resort. I don't understand what happened here...But why the unbelievable attitudes of the staff starting from the front desk and the unbelievable restrictions imposed on the guests? We totally felt like in a prison environment, totally the opposite of a luxury hotel. What a shame! The ambiance is still there, the beautiful infinity pool and the whole landscape is still there but to let go of the quality staff ( seemed to be so untrained), of food served and the service is unacceptable! The Villa we were staying at, while private and beautiful with the native ambiance was very dirty it made me not even want to use the bathrooms! The bathroom sink, while supplied with the standard toiletries, is surrounded by molds! There is a jacuzzi tub that is so full of dirt, insects and just utter grossness, it's so clear they were not cleaned. Never mind that it had a private pool in the villa I was staying, the dirty place? I could imagine how dirty that pool is and unmaintained The coffee provided in the room is a cheap instant Nescafe powder with uncleaned coffee cups and used napkins... it's gross! This is NOT a luxury standard by any means.On the contrary, it is a very expensive filthy prison cell. On top of this, the lady in the front desk who claimed she is the only one that I could talk to when I tried to complain about their poor service and attitudes was very rude! They treated their guests like prisoners. They took our keys and kept them and when one day we needed to leave at around 5 am because we needed to go to town to look for migraine medication, we were told not to leave till 6 am because the guards would not allow us. Are you kidding me??? The worst experience I have ever had and I am an avid traveler and I am very familiar to how luxury hotels operate. I happen to be a Marriott Ambassador Elite member AND Hyatt Globalist this year and I have traveled the world being from Los Angeles,and I have stayed at Grand Hyatt Manila in BGC and Marriott Manila Hotel for 2 weeks total before flying to Bohol, my home town, and what a big disappointment....maybe the right word is disgusted. I have had great experiences staying at the other Bohol resorts in my previous visits. I was very happy when I stayed at Amorita Resort, also in Panglao before, which is why I was so inspired to want to stay at Eskaya. But, I will never go back to this place ever again and I will make sure no one among my family and friends will ever make a mistake to choose Eskaya. This resort is more of a Hell in a Paradise setting, only that you have to pay a high price (luxury price ) to be in jail. If could give a negative rating b the stars I would. I tried to get a refund on my money on the first day I discovered how bad this was so I could move to another place, but alas, I prepaid Amex Travel and Eskaya would not refund .I REPEAT, Do NOT make a mistake of going there, or you will regret it. There are a lot of beautiful and well kept resorts to choose from in Bohol nowadays . There is something going on management wise....very bad.

Staff is very friendly and accommodating

そもそも今の世界的ロックダウンの中で、行けるわけがありません。このようなメールは止めた方が良いです。宿泊施設にも失礼です

The facilities were luxurious and worth the price. The front desk, young reception was not professional and looked unpleasing. She does not fit to this expensive and luxurious hotel. Other staffs were all professional and kind.

網路很弱

Staff will go out of their way to attend to guests’ requests. They arranged a dinner on the beach and another dinner on the viewing deck for me and my wife, which made our stay truly memorable.

Very terrible room and service. The room we got is totally different from Expedia (sofa beds in living room vs. single beds in loving room). The GM and staff refused to offer any help, but asked us to coordinate with Expedia ourselves. Plus, we made the booking (non refundable) and then got email for "compulsory" nye dinner of usd 170 per person. The service attitude is "patient but useless", and GM basically said they dunt care about social media reviews. The entire experience is very disappointing and I'm feeling cheated / trapped.

The resort totally look different with what it looks like on the picture