Iberostar Waves Playa Gaviotas All Inclusive

Had a great experience staying here. The staff was very friendly and accommodating. Special thanks to Manager Roberto, who sorted out a situation caused by my booking error.

I booked this hotel based on the reviews I read and considering those and that it is supposedly rated 4 stars, I was disappointed... lets start with the bad: 1. Longer than necessary wait to check in 2. Expedia gold member - all they provided was a bottle of wine and I don't drink. 3. No stock in mini bar - everything must be paid and pre-ordered 4.No water in rooms - they have water stations around the hotel, but taste was not great and for safety I prefer sealed bottled water 5. No tea or coffee facilities in room 6. No Ironing facilities in room 7. No room service 8. Terribly uncomfortable beds and one of our beds was broken when we arrived and we had to wait an hour for someone to come and repair it 9. Terrible pillows and again a long wait to get more 10. The spare sofa bed for my 15 year old, almost 6 foot, 80 kg son was inadequate and hard as a rock - if you are 3 ask for an extra bed! The good: 1. Very well kept grounds and good cleaning 2. Good variety of food but only one restaurant besides the Tapas bar so it gets busy - go early when they open! 3. We had a sea view room - even though only on the first floor - stunning views! 4. There is a laundry at the hotel (newly opened) and cleaning products / use and ironing facilities for free - but only one washer / dryer 5. You can not buy any canned drinks from the hotel or shop in the hotel, you need to walk to the Spar, around 15/20 min walk away, so not bad, or 5 min taxi into Jandia (around 6 or 7 Euro - book at rec)

Lovely staff, would like more info on ingredients in food

2ème séjour en famille Toujours aussi agréable

We stayed in Jan 2025 with the StarPrestige package. The room was just an average room. The ocean biew was nice, but the sun was very intense on the balcony for the first half of the day so it was hard to enjoy for too long. This resort has just one restaurant- the buffet. There is a limited menu of food at the bowling bar, but we found the food options very limited. At the Iberostar where we stay in Mexico, there are 5 restaurants to choose from, so having just the buffet for dinner was pretty disappointing. I’m confused about the reviews that rave about the food here. It’s lackluster at best. The place is clean - housekeeping did a great job and includes turndown service, which was nice. The StarPrestige pool area was quiet - almost too quiet. We didn’t hang out there much as we found it a bit boring. So if you’re into that, you’ll find it perfect. We used the bowling alley a couple of times. The bowling bar is an adorable little gem to bust the boredom of the resort as a whole with air hockey and billiards - even though the games cost money to play even with the Prestige package. We found it odd that there is only one bathroom in the entire resort? If there was more than 1, we couldn’t find it. If we had to go, we walked all the way to our room. Even the StarPrestige private lounge didn’t have toilets. Everyone was friendly enough, but when compared to other Iberostars we’ve stayed at, we were disappointed as a whole.

- Really nice selection of food - Fantastic tapas bar with local beverages - Late checkout

- The room wasn't really too new - The shower hasn't been cleaned up properly, some fungus was visible - The A/C was very strong in common areas - No hot drinks during meals other than breakfast = you had to physically go to a specific bar where they are served

Amazingly friendly staff, beautiful hotel. Can only recommend it.

The staff is friendly and helpful. The rooms need some renovation but very clean. Beach is just down stairs. A variety of choices for dinner.

My husband did not feel well one night possibly due to the steak during the dinner. But overall the food is ok.