Iberostar Selection Lanzarote Park

We enjoyed our first holiday abroad here with kids (7 and 5) though my wife and I had been to the hotel about 14 years ago. The hotel and staff were faultless from the moment we arrived; a warm welcome with complementary drinks, spotlessly clean room, huge range of food in the restaurant, very friendly staff. We opted to upgrade to All Inclusive and were glad we did. I genuinely miss the hotel and location and really hope to return again soon.

Stayed in star presteige room, excellent facilities in room. Would highly recomend this hotel. Staff were friendly and helpful. The star presteige restaurant was a bit of a let down with only one cooking station however we found going into main restaurant to get food was good quality and more choice. This is the only thing I would fault.

Le restaurant est exceptionnel

Everything The staff were excellant Choice of food Very clean every where Gardens and pool areas very well kept

Nothing to like

Great staff and very professional service. Pleasant common areas. Good location. Excellent breakfast.

It was a “sea view” room but that was valid for the living room only. The bedroom faces the common corridor which made it bit noisier and claustrophobic and you can not enjoy the main advantage of the location of the hotel - the see view at waking up. Great and huge terrace but lack of comfortable furniture- no deck chairs, only a plastic table with 2 simple chairs. Sort of waste of space. The mosquitos - I have no idea how, but we attracted at least 40 of them in the room and spent part of the evening chasing them. We should have been warned. We spent few nights at different hotels at Lanzarote and Fuerteventura without any similar problems. Plus some minor details that ruin the overall expression: the room door does not open smoothly, the bathroom door that could not be closed, a shabby stand in the shower area.

Food was excellent, both for breakfast and for dinner. The hotel was spotlessly clean. The room was well serviced on a daily basis. The pool area was excellent. We had three children with us, 8,6 and 4. They loved the pool with slides. The location of the hotel beside the Flamingo Beach was wonderful. Evening entertainment was good and catered well for children.

Queueing at evening time for food... especially where the meat and fish were being prepared. This area should be expanded and include extra stations. Felt compelled to put out our towels in the morning to secure our sunbeds because everyone else was doing that.

Overall enjoyed this hotel but a few things did let it down and currently unsure if I would return Positives; very clean hotel, always see staff cleaning and they pump a pleasant smell through the lobby and communal toilets. children’s play area is cleaned regularly. well maintained, we constantly saw areas being touched up. Food was tasty, particularly enjoyed the Asian evening. Chima who was often on the pasta station was really friendly and smiley. Osmara was a very happy friendly face in the morning. Our 1 and 4 year old really enjoyed the children’s pool and slides, children up to about 9/10 appeared to enjoy this pool but would be too small for teens. Ice cream from the food truck at pool was delicious A short stroll to playa blanca which was lovely. Nice selection of niche shops and some nice looking restaurants. The staff on reception were generally friendly and helpful, domestic staff always smiley and accommodating Negatives; our trip was half before school holidays and half during. Dinner service during the school holidays was horrendous. Huge queues for the restaurant opening time (6:30). We arrived one evening at 7:15 and waited about 15 minutes to be seated, not ideal but not a huge issue in itself- HOWEVER I was very disappointed that there seems to be absolutely no system or organisation for those waiting for seats. Maria asked our party size and room number and we waited in the queue ‘system’ that guests were trying to keep to. Another party of 4 arrived after us, but waited closer to the restaurant desk. A staff member came to tell Maria a table for 4 was available, this other family said they would take it. I questioned this to Maria and she rudely said ‘I didn’t see you’ even though we’d stood in the queue clearly visible. No apology. It wouldn’t be hard for them to record party size and room number and call out in a fair order, and the attitude is what frustrated me the most. Similarly, Gisela was often abrupt at breakfast service. An older man at a table next to me was trying to order coffee, she was very short and spoke to him very fast and in Spanish. I appreciate we are in Spain but she made no effort to even give this man any time to communicate. She then rolled her eyes out of his eyesight but I saw this and thought it was terrible. He never got his coffee. The drink ordering was very hit and miss and breakfast and dinner. I would say maybe half the time an order was taken, half the time nobody bothered to take our order. And even when the order was taken, a few times no drinks arrived. Bar staff at pool also variable in their attitude. We found the room very hot during the night and struggled to sleep. The hotel do not operate air conditioning in the winter months. They did provide a fan but it was very loud with a bright blue light so again made it difficult to sleep. Not a lot to do outside the hotel with little ones. Many of the excursions are for adults/teens. Not an issue for us this trip as we just wanted to chill. I personally prefer an option of a laundrette on site when travelling with little ones as the dry cleaning was very expensive considering how many clothes little ones get through. Overall, hotel facilities good and clean. Nice food. It’s a shame the behaviour of a few staff let it down and currently still unsure if we would return as customer service is something I highly value and appreciate