Caprice Vell Mari Hotel & Resort - New Opening 2026

No electric, horrid food, staff that lie. Avoid this hotel. Possibly the worst holiday experience of our lives. So upset and disappointed

If you have a booking with this hotel, rearrange now! The hotel is closed. We arrived 10th Sept 2025 to be told hotel is closed. 2 other couples and a family were in the same predicament. A few angry customers in reception. We were eventually found other accommodation having made several frantic calls to travel agent. People had booked via several agencies including Travelodeal and Loveholidays. Whilst refurbishment was the reason given but having spoken to people I’m not sure it will re-open as the staff could not really give any information on the future of the hotel.

Our 19 year old son and his girlfriend arrived at this hotel yesterday (9th sept 2025) very late after a 3 hour delay at Bournemouth airport due to the weather in Palma I guess. Finally got to the hotel at 10.30pm their time, only to be told by reception that the hotel is closed due to a power cut, and will be closed all week. They were told they must go through their tour operator to rebook (Love Holidays). They did however let them stay last night thank goodness, in a dark room with no electricity, and no hot water, limited food as well which was stale and inedible. This morning, had to wait for Love Holidays to open at 9am, my sons girlfriend (will only speak to least passenger) got through to an Indian call centre after a painful AI wall. We listened in on the call, it took nearly an hour, finally they now have an email with a list of different hotels, they have to choose, then LH go back to their bookers to check availability, then let our kids know where they will be staying tonight. All in all it has been an absolute nightmare for them, this is their first foreign holiday together, and they are only there 5 days. 2 days so far have been travelling and now sorting out alternative accommodation. A claim for compensation will be coming LH's way as well as ryanair for making them sit on a mon moving plane for 3 hours with no free water, food or cool air. My advice, if you aren't on the island already, keep pestering your tour operators to get you moved before you travel. Good luck x

One week prior to my holiday a cancellation notice has been received. Since than no answer on phone, no devolution - customer service is zero. 1. You have various expenses along with the booking which was 100% paid half a year in advance like plane, taxi, train, insurance etc. so having a cancellation one week prior is a disgrace 2. Offering a devolution in the original email but not complying with and ignoring the client speaks about the hotel customer service To sum it up I will never try to book again and would advise not to risk an advance booking with this hotel

We just arrived in last night, only to be greeted with the news that there has been no electricity since Wednesday & it’s very unlikely that it’ll be reconnected any time soon. We have to charge our phones either in the bar, restaurant or reception. Takes forever too. If you’re booked in here soon, I’d get in contact with your booking agent & rearrange another holiday. Very little information forthcoming. Shocking experience for all concerned. I feel for the poor staff as they’re doing their best to power through this. What little electricity there is, is supplied by generators. The place is dead!! Avoid, avoid, avoid!

We had the most fantastic week at the Vell Mari Resort (stayed between 13 - 20 August) and would like to express our heartfelt thanks for the warm hospitality we received throughout our stay. Before arriving, we’ll admit we were a little apprehensive after reading some negative reviews online. However, from the moment we arrived, we quickly realised we had nothing to worry about. The reception team made us feel so welcome, a special thank you to Charlotte, who was always on hand to support us, and the other lovely lady at reception who went above and beyond. The entertainment staff were also amazing people, Oscar, we absolutely loved your energy and enthusiasm (and the really sweet lady you work with too!). The restaurant staff and cleaners were equally kind and attentive, always making sure we had everything we needed. Yes, the pool bar was closed during our stay, but the resort was only half full, so it made sense. The main bar is just a short walk away and it really wasn’t an issue at all. The resort itself is spotless, beautifully maintained, and has such a relaxing, welcoming atmosphere. The beach is only about 15/20 minutes walk down 1 road & it really is lovely. Can definitely recommend getting up for a sunrise walk 🌅 Every single member of staff we encountered genuinely cared about making our stay enjoyable, and they succeeded in every way. We left with the best memories and can’t wait to return. Highly recommend this resort for families looking for excellent service, cleanliness, and a truly beautiful setting.

Cancelled our booking with only 20 days notice. Stayed here in 2024 and loved it. Booked it again for this year but they cancelled it due to renovations. People are being sent to a different hotel. Do not book.

We had a confirmed reservation with Vell mari hotel and were looking forward to a family vacation. Everything was planned, including flights and activities for our kids. But just three days before our flight, we were shocked to receive a cancellation notice from the hotel. They claimed it was due to renovations — but if that’s true, why were we only notified at the very last minute? Renovations are usually planned well in advance. This felt careless and incredibly inconsiderate. The cancellation threw our entire trip into chaos, caused emotional stress for our kids, and made it extremely hard to find a replacement at such short notice. Please be cautious if you’re planning to book this hotel. Even a confirmed reservation may not be secure. We hope no other families go through what we did.

We arrived at the hotel on 22.07.25 at 1pm to be told the hotel was being renovated and we did not have a room. The hotel reception tried to blame the suppliers despite me emailing the hotel directly 3 weeks before we arrived (where they said they would try to put our rooms close to each other, even though they knew we had no rooms). Luckily for us, the hotel they transferred us to was really nice and we still managed to have a nice holiday. I used Loveholidays and they were very helpful and booked us an uber back to the airport for departure as the new hotel was 35 minutes away from this one. I would avoid this hotel until renovations are finished. At which point, I think it would actually be a nice place to stay.

Been contacted today by my travel agent to say the hotel has cancelled our booking due to building and refurbishments being made, we were supposed to go in 3 weeks!! I cannot believe the hotel is doing this to people at such short notice. I have read reviews recently and the same has happened to them but cancelled 11 hours before their holiday, I think it is disgusting and they should not be taking bookings for families if this is what they do, I'm so disappointed and now I have to find a new hotel as the alternative i have been given is awful.