Best Western Plus Caldwell Inn & Suites

Nothing

Waiting for refund from booking

Convenient

Noisy traffic

The fact that we were charged 120.00 for our dogs for two nights. They aren't supposed to be on the bed or furniture, so what are they cleaning that is extra for the charge? The outside dog yard was super small. Definitely wouldn't stay again

We were not permitted to stay at your establishment, because of your stupid policy. We live in Eagle, and apparently if you live within 20 miles of the hotel you cannot stay there. This is a location that's is a winery haven with 27 wineries in the area. It was my husband and myself. So it appears they would like you to drink wine all day then drive home 15 miles. So Stupid!!

Nothing

We were staying there because we were meeting friends and going to be drinking and we don't drink and drive. We went there at 2pm and confirmed our reservation at the front desk and they allowed us to leave our vehicle there and take a car service to meet friends. Check in time was 3pm. We came back at 5pm to check in after we had been drinking. We were then informed that we could not stay there because we live within 20 miles of the hotel. They also said we could not leave our vehicle there because we are not staying there. They were extremely rude about it. We drove to the next block and stayed at a competitor. I do not understand why we were not told about this policy when we were there at 2pm.

AVOID THIS PLACE. We had to travel to Idaho for a funeral and I made a reservation online for 3 nights and the front desk had it recorded at 2 nights. We presented our online reservation via phone and they refused to honor it. The clerk that checked us in was passive aggressive and set to lord her authority over us so I avoided the conflict, paid, and went about my business. The online reservation indicated the amount we were to be charged at check in and it was very nearly 300 dollars MORE than what was indicated in the reservation price. The pet fee is not indicated anywhere I could find, 30 dollars PER DAY. We would have stopped the reservation process and gone elsewhere had this Best Western been transparent about the pet fee until we were at the front desk. So for our luxury price we received a barely serviceable room. The floor was so dirty on arrival that there were muddy footprints in the tub from walking with no socks on that floor. The shower curtain rod was broken and the shower curtain would not stay closed when bathing and you could see water damage on the back of the door as a result. The shower water pressure was very poor. It was akin to dumping a cup of water on your head repeatedly. The toilet rocked back and forth and would not flush completely due to water pressure. The bedding was clean but too thin and polyester city. The pillows look great but are under filled. The bed was so uncomfortably lumpy I had to sleep with my head at the foot of the bed to avoid the lumps and bumps. Also super squeaky and rickety feeling when you move. We normally stay at the La Quinta across the street and thought to give Best Western plus Caldwell Inn & Suites a try. In actual experience this is the Best WORSTERN Caldwell Inn & Suites. AVOID for a better nights rest. UPDATE: Found that we were given a floating room rate. Sneaky pricing on top of all. Not impressive.