Best Western Plus Caldwell Inn & Suites

Everything was what we were looking for. The price was perfect for our family and the accommodations.

The rooms smells very strongly of pinesol the whole stay.

This is not a Plus level Best Western in terms of facility and customer service. If you stay here, do this: Upon check in, ask to view the room to see if it meets your criteria If the room is not up to your standards, ask for a different room before check in If the room is not up to your standards and they cannot put you in a better room and you are forced to stay the night, then tell them you are checking out in the AM. These tips are to avoid being charged for a room that you did not stay in if you leave because the hotel is sub standard. The staff is not inclined towards customer service, they are all about getting the money for any room stays and 'cancelled' rooms if you need to check out early because the hotel is not up to par. The hotel needs renovation. The 'gym' is little more than a few machines and treadmill in a stinky room with little ventilation ...it was hot and gross in there. There is construction debris in the hallways....not sure why in Jan 2026, I didn't see other construction notifications.

TLDR: Use Expedia to get a better deal and make sure to use their support for problems as they much fairer and easier to work with. Arrived at midnight after making arrangements to check-in late. Staff tried to turn us away because my spouse was not there and booking was in her name. I had no idea that was a thing. Hotel staff said because we booked through Expedia they couldn't do anything. They said Expedia was shady to work with. I was exhausted after driving through 5 hours of rain and snow, so pretty much just sat there until they came up with something. Seemed like forever. They eventually cancelled our Expedia reservation and created a new one at a much higher rate. We didn't need the same size rooms anymore because my spouse wasn't there. The hotel didn't care about that, either. They booked us for the max. I called Expedia the next day. Turns out Expedia has 24/7 support and if I would have called them they could have fixed the issue by changing the name. Expedia tried to work it out with Best Western, but Best Western wouldn't budge. Expedia at least refunded my money from them. If I hadn't called I would have been charged by them, too. Turns out Best Western seemed like the shady ones to me. They could have just told me to call Expedia and everything would have been fine. I told them how Expedia had helped me when I checked out. They were argumentative and didn't seem interested in helping future guests. Even my daughters told me not to waste my breath with them. It seemed like Best Western took advantage of us as much as they could. The accommodations weren't great. They're renovating RN. The only thing good about the stay was the location. Will be looking for something different next time.