Best Western Plus Caldwell Inn & Suites

I tried to tell the front desk of a few issues she was well I'll take a note they probably won't do anything but maybe they will

I was given a handicap room no tub to relax after 18 days on vacation all the lights blinking from the ceiling or microwave or the blue LEDs built into the stands too much

I should have known when I checked in. The lobby restroom was out of service for renovation and the desk clerk was rude to everyone, about that and pretty much everything. Why not post a nicely printed sign so she doesn't have to repeat herself 100 times a night? The room was *filthy*! Ick on the floor, mildew on the tub grout, dust bunnies around the furniture. And the stupid metal bed frame was not level, so clanked back and forth every time I rolled over. This scuzzy room is not what I expect from a Best Western. Shame on you. Shame on the lazy staff who can't be bothered to do their job(s). And the pool !! Oh. My. G*d. I have only seen one any worse in all of the traveling I have done for work or personal travel. Both the pool and hot tub have a *nasty* gray bathtub ring. I was hopeful that it was a mineral buildup, so scraped it with my thumbnail. Nope! It was a thick wad of greasy gunk that was obviously body oils and other stuff I don't wanna know about. I had already stepped into the pool before I noticed. Barf. I try to say nice things in reviews, but I just couldn't.

breakfast was good.

They use so much disinfectant to clean the place, it reeks! You feel like you've been cleansed! That much can't be good for you.

⭐☆☆☆☆ Extremely Disappointing Stay – Avoid This Hotel Our experience at the Best Western Suites in Caldwell, ID was awful from start to finish. The rooms were dirty, and the entire hotel lobby was covered in sheetrock dust from ongoing construction. It looked and felt like a work zone rather than a place to relax. To make things worse, one of the employees — a heavy-set man working the breakfast area — rudely accused us of not having a room and demanded our room number and last name in front of other guests. It was completely unprofessional and embarrassing. Yesterday, we were also disturbed in our room by hotel staff during their construction work. On top of that, the coffee maker in our room was broken and the TV didn’t work at all. For the price we paid, this stay was a huge disappointment. I’d strongly recommend avoiding this location until they finish construction, clean properly, and retrain their staff on how to treat paying guests.

The pool, the hot tub and king sized bed. Good muffins.

Room was extremely small for the price. Gift shop was ludicrous and had bumped up prices.

The staff is incredibly rude, from front desk up to "Uncle Tommy", who was introduced as the "manager". No where on Expedia did I see this hotels policy of "No guests that live within 30 miles of the hotel". I have Android.

Expedia does not mention this hotels policy if "No guests that live within 30 miles of the hotel". When i got the email prior to check in, I read the policu.