Best Western Plus Caldwell Inn & Suites

Our stay was wonderful. Our room and bathroom were so clean. The bed was beautifully made up. When we got into the bed it was so compfortable I tried to buy the covers we had on. It was a great nights sleep. The morning breakfast was so tasty. The waffles and eggs and sausage were so good. The coffee was just right. Everything was wonderful. Love Barbara. Bloxham.

Room was very unusual as it was long had laminate floors, had a kitchenette area with a fridge and coffee maker and then in the middle of the room there was another fridge and a microwave under the TV stand, the room had a desk with no lighting or information about the hotel or the area, couldn’t find a laundry bag for dirty clothes. It was a good two queen room, very cold when we walked into it, sitting at 60 degrees, took some time to unfreeze the room, but again good for an overnight stay. Breakfast was very good, nice variety of items. Have a wonderful coffee machine that makes lattes, americanos, espresso, and macchiato plus just plain coffee.

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Myself husband and 6 kids lovedthe large king family suit ❤️ and jet tub in there with a regular shower also breakfast was great kids enjoyed it in the pool was great

The front staff, her name was Precious, very pleasant. She went over and above. I needed a bath chair and tub mat, she rounded the items up, even wiped and sterilized them. The beds very comfortable. As far as the food we didn’t stay to enjoy it, we were running late. Definitely recommend this hotel. We will surely stay there again.

We booked the room and sent through the request stating that we would like a lowest level room if possible since we were bringing our elderly dog with us for this overnight stay. When we arrive to check in, I was informed that there were no drug friendly rooms available, and when I asked the woman at the front desk if they had read the information that was sent over with the hotels.com reservation she said no that they had just seen that as as she pulled up my reservation and all of the dog friendly rooms were already given out for the night. I was informed that it was nonrefundable and then I would have to contact hotels.com to have it refunded even though they weren’t able to give me the room that I paid for. We had to go to a different town and pay about $70 more per night for that stay. I contacted the hotel several times asking a manager to return my call to have our stay refunded, I even worked through hotels.com and was still denied. Basically I spent $250 for a night at this hotel that we never got to stay at. Hotels.com said it was the hotel’s Management itself that denied the refund. I have not yet had such a bad experience with hotels.com nor with a Best Western that would not refund us say that they could not accommodate.

It seemed a little trashy, not what I would expect from a Best Western “plus”. Did not look like the warm and inviting photos. The current color scheme seemed cold. The room was clean, comfortable bed, and spacious. We were only staying one night, so it sufficed. Nothing special.

Could have used a mop job on the bathroom floor

Need a softer bed.