Fortune Select Exotica, Navi Mumbai - Member ITC Hotels' Group

The hotel had a good accomodation.

Firstly, the hotel asked for charges upfront while ordering foods as if we will leave the hotel without paying ( not a normal hotel way that i experienced) Secondly, there was no reminder for breakfast but there was a reminder to vacate as it was 12 o clock. Lastly, the food was not at all value for money. The quantity doesn't even suffice one and charges are like a bomb!

1. Location 2. Comfortable Bed 3. Staff were quite helpful and pleasant.

1. Room air conditioning was so noisy that it sounded like noise from a factory floor. The maint crew couldn’t do much about the noise. There was no respite from the noise even after they moved us to an upgraded room. 2. Bathroom linen was below par. 3. Maintenance is not up to mark. Room furniture was marked and chipped. 4. You could feel the property aging 5. Breakfast spread was very disappointing. They couldn’t dish up a poha without onion garlic for my wife in decent time. Surprising that a property in Mumbai from the ITC stable wasn’t prepared for patrons who don’t take onion & garlic.

Excellent stay

NA

Nothing

Totally run down , the place is not kept clean , the whole place as a stink

Everything

I had breakfast paid in my package but could not have it as I had to leave early. Requested them to upgrade it to dinner where I wanted to pay the difference amount. But they did not agree