The Resort at Pelican Hill

Overall this is a beautiful resort. I don't give 5 stars unless the venue has EXCEEDED by expectations. The staff here were all wonderful and the views are spectacular if you get the right room (Premium Ocean View King). Our reservation was incorrect, so had to spend a night in a room without a view. Once we got into the room, it was very nice. Large bathroom with plenty of towels and amenities. Living area and a nice patio which has lights for the evening. You might want to take some beverages with you. I requested a bottle of Oyster Bay SB (maybe $15 at the store) - and it was $81!! Quite a markup!! The pool is nice (like bath water -- needs to be cooler) and the service at the pool and also at the Coliseum Grill were excellent. Nice choice of different foods. We ordered breakfast room service which was prompt, but felt like we were eating at a diner. The food was just plopped on a plate -- didn't look very appetizing -- could have much more detail to how food is served. Overall - I would give this a 4 stars since we did experience some issues. Also told that the points would be added to my Marriott account - and 8 days later -- nothing. Try finding how to add them on the Marriott website --- quit a challenge.... You only have 10 days to request.... Overall a beautiful place, but not sure that we would go back.

Resort is still generally fantastic however there are less staff and services since Marriott took over management. Prices don’t seem to reflect a reduction in services.

Love! This was my 12th visit to the resort and it was fantastic! The bungalows, grounds, pool and restaurants are all fabulous! The pool is just the best! The entire property is gorgeous with beautiful views. The Coliseum is a wonderful place for breakfast. The staff at the resort is friendly and professional. Looking forward to going back next summer.

Our private suite was broken into when we were out having dinner with our children.

Beautiful hotel! We loved it and we had a great time!

My wife and I just finished a great 4 night visit to Pelican Hill. After reading some of the other reviews, I have the following comments: The service, for the most part, was superb. At check-in they gave us a phone number to text and all of our service requests - room service, shuttle service, housekeeping requests - were immediately responded to and handled. One of the best service experiences I’ve ever had at a resort. I will agree the poolside service is slow, which is really puzzling as there are numerous waiters and waitresses working the pool, yet when I needed a drink or the check it seemed like forever before our waitress came back by. I can’t believe they were overwhelmed with customers given how many servers there were. We stayed in a bungalow and yeah, the furnishings are outdated, but it was certainly spacious, comfortable and functional. It took me some time to find where they had hidden some plugs but the rooms definitely need an upgrade to accommodate all of today’s device charging needs. We loved that we could park our car right out front and access it whenever needed without navigating valet parking. Shower water pressure was not great but not bad. And, unlike many of the place we stay, the resort has not installed AC thermostats with motion detectors that cause the AC to shut off in the middle of the night. The pool is awesome, and the crowd there is generally pretty upscale. Generally. The good news is, unlike many resorts with great pool situations, Pelican Hill doesn’t sell day passes. The food by the pool is fine, it is what it is. Guests who complain about the poolside food need to recalibrate their expectations. We didn’t play golf or go to the spa or fitness center so no comments there. We will definitely come back!

Booked wrong room, switched me no questions asked

Incredible!!!!

Loved it

The resort is in the middle of nowhere. You can't walk to the beach or anywhere else. The marine layer was present every day of our stay in July (which meant is was cloudy). The spa prices are ridiculous. Golf was great! The room had ants. Lots of them. The food was so so and overpriced. The gift shops were below par. The staff was attentive. The concierge was awesome. The property needs a good renovation.