The Resort at Pelican Hill

Spent our wedding night at the hotel - ir was the perfect place!

What an amazing experience. I had the opportunity to stay at Pelican Hill as part of a corporate trip and I was blown away by the not only the view and the facilities, but by the service. The location is nicely tucked away on the hillside, making it super quiet and peaceful. With beautiful views - even with the foggy mornings! The food was fantastic - we had a hosted event dinner on the resort for night one and I was a bit skeptical about the buffet - but I was amazed. They had food from around the world, not to mention the lobster - which was plentiful. Everything was delicious and plentiful along with a full bar service and lovely wine. We had a catered lunch on the terrace the next day - as part of business meetings and again - the quality and variety of food was amazing. Rooms were huge - each with their own large terrace. Quiet, inviting and fully stocked with coffee, tea and water. I have to give a special shout out to the team housekeeping team. They think of everything - including little branded wrap ties for all of your different wires. The gym was well equipped, the pool glorious with staff on hand at all times to help with food and drinks. The biggest thing for me, while I was there I had a very unexplained allergic reaction to something (not sure what...still a mystery) - but my first thought was that it might be the laundry detergent used for the linens. I placed a call to housekeeping and they not only came to the room to discuss my experience, but took extra steps that night during turn downs to remove all linens, wash them separately in hypo allergenic soap and replace everything before I got back. In addition - because they only had Benedryl at the gift shop (which was perfect, but made me drowsy) - they procured a package of non-drowsy Claritin for me and had it in my room for me as part of turn down. They also checked in throughout my stay to see how I was doing. The personal service and help I got was just wonderful and very much appreciated. I can't speak highly enough about Pelican Hill - even after the fact, while dealing with expenses they have been quick to respond to asks about receipts and room charges and so pleasant to deal with I would go back in a heartbeat and have already referred several friends who are looking at taking a trip to Newport. Absolutely perfect.

Overall: 9.8/10 Room: 9.9/10 Villa Incredible, great views with big bathrooms and good seating options, laundry, great lotion/soap and a garage. Gym: 9.7/10 First gym 5 bikes, 5 elipticals, 5 treadmills, free weights to 50 and machines of all types Second Gym 4 treadmills, 4 bikes, 4 elipticals and some outside which was a nice touch. Free weights to 50’s and machines Misc: 9.9/10 Gorgeous views Water or Champagne upon arrival Pool service set up towels and a pitcher of water Lotion and sunscreen available Own stalls in bathrooms floor to ceiling Smells good literally everywhere Great pools Spa was incredible 10/10 The only thing which is why it is not a perfect 10/10 is they have really lame hot tubs in the main pool areas. It just doesn’t fit with the grandeur of the place.

Amazing

This is our 2nd time at Pelican Hill in 6 weeks. We liked it so much the first time that we booked a second week right away. We cannot say enough about PH. Everything is magnificent. The buildings, the grounds, the Villas and the staff are standouts. We did have one small issue. We called about it and sort of said "Something you should be aware of but these things happen". Response was "Thank you for your understanding but that is not up to our standards. We will get on it straightaway". Now, what a great answer. On the top of the "line" list is the staff. Very attentive but not overbearing. PH is expensive but worth it if you can come.

Just got back from a business retreat there, and I have to say I was pretty underwhelmed. The whole place is pretty lifeless and the service was surprisingly mediocre. It just did not feel special in any way especially given how expensive it was.

Pelican Hill is a beautiful property with amazing views of the Pacific Ocean. The staff bend over backwards to make your vacation experience memorable. It is pricey, but they treat guests extremely well

Very nice, cleaned and luxury

Spectacular resort with a huge heated pool. The spa is very relaxing and there is a shuttle to Crystal Cove beach. The food at the restaurants was outstanding. Great service.

We’ve stayed at this hotel several times. The rooms, the views, the staff, the grounds are just incredible. The coliseum pool is breathtaking, the golf courses give you a way to see the natural beauty of the area. If you go with kids they shuttle you to and from the beach.