The Resort at Pelican Hill

We were evacuated due to the fires and they were INCREDIBLE to us and our 4 dogs. One of our 100 pound dogs has a torn ACL and it was really challenging evacuating. Danielle was SPECTACULAR and so helpful and accommodating. She made sure our dog was comfortable and super understanding. I have not had a guest experience like this anywhere. Better than the four seasons. Pelican truly cares about their guests and I have never experienced that genuine care at any other hotel in the world. I hope to be back for something more fun because the property is amazing.

We enjoyed our stay there. We checked in and the staff was nice. The Villa was spacious with a beautiful view. The Pelican Hill, resort is masterfully curated- pool area, views, privacy, bungalows, dining, golf course, etc. Delicious breakfast.

Had a spectacular time. I was absolutely delighted by how well their driver Carson interacted and made us have the BEST possible time on each drive. Never thought that a driver would make my trip better than any other part of it but it sure did. THANK YOU CARSON!!!

Great time great spot, Our guy CARSON was a legendary driver great guy. Went to beach, grill, villas. Always on time and quick great service. Great food great drinks everything was great. Focal point was Carson getting us to where we need to be. Great guy great times.

Excellent!!

It was an amazing few days of relaxation with our family. The spacious accommodations provided room and options. Made dinner in our room - the provisions in the room provided everything needed. Highly recommend a stay here if time permits.

A return to Pelican Hill is definitely on our list! Overall, the resort was beautiful, with well maintained grounds and was elegantly decorated for the holidays - including an afternoon complimentary hot chocolate bar in the main lobby. After Christmas with the extended family, the main goal for our trip was to relax and recharge. For our three night stay we found there were enough dining options that we didn't need to leave the resort, including a wide selection of in-room dining, which is one of our very favorite hotel amenities when looking to relax. The quality and flavor of the food was consistently exceptional, with The Pelican Grille providing one of the best meals we've had in a long time. We stayed in the Villas, which was a ten minute walk from the main property. Car service is available, but you'll miss the on-demand stoplight for crossing the road, so we'd recommend making the walk to experience it at least once. The Villas have their own check in and amenities but we found them to be a little lacking. The pool bar closed several hours early and the pool area was unkempt and not lit the night we came down to use the hot tub. We cuddled up in the cozy robes and used the fireplace in our living room pretty much non-stop throughout our stay. You can also order extra fluffy blankets to enhance the experience. Standout - the level of service you expect from a luxury property. Spa - the spa is somewhat dated, but they have a renovation planned for 2025. We booked a couples massage, but heads up that the spa facilities themselves are not co-ed and swimsuits are optional. Amenities include a steam room, sauna and large saltwater spa. There are several add-ons available with the massages. One spa hunter got a little carried away and tried the Himalayan rocks, cranial massage and hair oil treatment #worthit. If you'd like to make a day of it, you can order food and drinks in the spa. There is no outdoor access or a designated spa pool. Standout - The eucalyptus spray in the showers was so relaxing we bought a few bottles to replicate the experience at home. Relaxation mission accomplished!

Nice

The Resort at Pelican Hill lived up to every expectation. About a month prior to our lovely stay, I reached out to the concierge to make special arrangements to celebrate our anniversary. The concierge staff member was extremely helpful, creative, and advised perfect ways to make our welcome amazing. Every member on the property seemed to acknowledge that it was our anniversary and congratulated us! The property itself has not changed much in the many years we’ve visited, which was really pleasant to see. We’re interested to see what renovations occur as the resort transitions to St. Regis livery. Service, amenities, and overall experience was phenomenal and we would highly recommend stay at The Resort at Pelican Hill! Special shoutouts to the following staff for making our experience amazing! Front Desk: Christian Christian welcomed us to the property, made the check-in process seamless, and ensured that we had everything we wanted. Wait Staff @ Pelican Grill: Luis and Mark Luis and Mark took great care of us at Pelican Grill. Their attention to detail, knowledge of the menu, and service were impeccable. Additionally, Luis surprised us with a beautiful dessert to celebrate our anniversary. On Property Shuttles: Ernesto and Suzie Ernesto and Suzie were relatively new members on the team, but made our transitions around the property amazing! They were enthusiastic, professional, and safe drivers. Chauffeur: Carson Carson graciously picked us up from the Clubhouse and drove us all the way down to Crystal Cove for our reservation at The Beachcomber. Carson was extremely personable, safe, and overall a pleasure to meet. Staff @ Coliseum Pool & Grill: Jason Jason was extremely accommodating, personable, and professional. He made our experience poolside at the Coliseum amazing! We inquired about his experience at the property as a staff member and he said he’s enjoyed all 7 years he had been there and doesn’t plan to leave! These staff members made our already amazing stay that much better! Kelly and I cannot thank you all enough! P.S. The resort will not convert to St. Regis for another 2-3 years. Enjoy the original Resort at Pelican Hill before it’s too late!

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