Hilton Garden Inn Louisville-Northeast

The Staff was nice. Unfortunately understaffed and the restaurant/bar was not open on a holiday weekend. The bed in room 225 was too hard and the pillows were lumpy. But I have stayed here throughout the years and in the past I was satisfied.

The location is the best of all the hotels we have ever used ... which is many. Everything is nearby. Hotel is very modern and well appointed. Rooms look new. Good water pressure and amenities.

No handicapped parking. Sheets on bed are micro fiber that wrap around you and tie you up if you roll over. Cling to your clothes. VERY ANNOYING. Enough to make us look elsewhere. Restaurant was not staffed so was not open. Nor the bar.

Location was great. Prices were incredibly cheap. We travel all over the country and these prices were cheaper than we have found anywhere else in the US. The staff was very friendly

Nothing

The property was clean and safe. People were friendly. Everything worked as expected.

Nice open and clean lobby with family seating area by a fireplace.

Very nice property with easy access off expressway. If staying here ask for a room at the front of the building. Our room was in the back and traffic noise from highway was disturbing while trying to sleep. Staff was very friendly and property was clean.

We stayed here last Friday and had a mixed experience. The lobby was quite nice and the staff we interacted with were generally pleasant. We booked a king room, but were surprised by how small it was. The bathroom was functional, though the overall room felt dated—wires sticking out, no USB ports near the bed, and general wear. Upon arrival, it appeared the bathroom hadn’t been properly cleaned. There was a used hand towel on the sink and visible marks in the toilet. We called the front desk, and they asked us to come back down so they could move us. While the staff did relocate us, the new room was even smaller and located directly behind the elevator mechanical room, which made for a noisy night. While the property has a nice lobby and decent staff, the room conditions and cleanliness left a lot to be desired. Unfortunately, we’d likely choose to stay elsewhere in the future.