TownePlace Suites by Marriott Texarkana

a) I specifically did a mobile check-in for needing the room at 11 am on 29th Jun 2024. The mobile system confirmed my check-in and post that I never got any other intimation or rejection. But, to my utter shock, I was met with an absolutely unfriendly staff – her very first reaction was NOT to welcome or greet me but rather looking at me with a disbelief/question, and I said Check In, and her next-second response was sorry, only 3 pm.. Is this how you will firstly treat a guest. And I do have status, and I am coming with family b) After a brief unpleasant wait, I was told that I will be given a call. The next 45 mnts I was hanging around in that scorching sun. c) The toilet door hardly closes. Has no one ever complained about it. How could I use such a toiler with family, and with young children. This is ridiculous d) 90% of the times, when we exit and enter hour room, I constantly have to start at an unsightly ‘plunger’ that is kept right near my entrance. e) Breakfast spread was terrible. Not even bread. And practically no option for vegetarians. A highly run-down spread. f) Entire property had a strong smell about it. g) No office space or printing capability h) We were running around, back and forth, room to front office to housekeeper multiple times, to just get fresh bath towels. When I ask front desk, I almost got shooed away with ‘you should ask your housekeeper” – I have also stayed in multiple Marriott hotels, and its perfectly fine to ask Front office. And why are your staff always so unfriendly, rude and abrupt. Is this the guest relations you have in this property. Heights of insensitivity. When I ask housekeeper, she goes “I don’t have any” – come on, is this an acceptable reply. I finally got it only in the night (Sunday night). Overall, this was one of the most pathetic stays I ever had in any Marriott property

Rooms were nice but the service in the breakfast area was horrible. The fork container was empty, so we asked for forks the attendant ignored us, then asking again she went to get them and upon returning placed them in the service area. We asked her for a fork and she just pointed to the container. By that time(at least10 minutes) our food was cold. She never made eye contact or any attempt to help. Her name was Aquila. Marriott definitely needs to provide more training and upgrade their customer service. Find a different hotel if you want decent service!

Location is ideal. The personnel were great! The shuttle to the airport.

This is an awesome property, it is currently under renovations, but you would never know it, Nice and quiet with little to no construction noise at all. The rooms are suites with kitchenettes and are so nice to have when staying for a couple of days. The staff at this property are so nice and always had a smile for the guests. I highly recommend this property for anyone staying in the Texarkana area.

Nice

The tv and internet did not work in my room and my kids did not enjoy it

Well it would have been great except it caught on fire and flooded due to the sprinkler system, and they cut the water off for hours.

Hotel is under renovations so limited parking only one elevator for customers to use. Rooms are very nice we had a updated one. We love the location of this hotel easy to return for our trip and finding restaurants. Once all rooms are completed this hotel well be a 5 star. Best breakfast too.

They had construction going until 9pm. Called mgmt and nothing was done. Would not stay here again.