Hotel Riu Montego Bay - Adults Only - All Inclusive

Breakfast was ok but not better than other places the lady making omelts was very good and Jahymerewas the only server that give great costumer service

The TV didn't work in my room for my whole stay and since the first day for someone to come and no one ever came I didn't like to be put in a room with no type of view of the beach or the pool it was

Hotel Property: It is gorgeous! Very clean. Very hospitable. The fact that you walk outside and the beautiful beach and ocean is right there was amazing. 10/10. The staff is really nice. Always asked if there was anything they can help with throughout the hotel. Horace in the dining area. Amanda at the pool bar. Our booking.com host that helped check us in! Ask for her! Everyone was nice. Excursions: We actually received a call to our room from Sheila asking us did we want to review Excursions since we booked through booking.com. she was so nice and everything was catered to what we wanted. It didnt feel like a sales pitch or anything. She maintained poc for any questions, concerns and followed up with us when she saw us to ask how things went. We went with Chukka Sandy Bay 10/10 Bars: FANTASTIC 10/10 Food: its buffet style and hours of service are important. The Sports Bar saved us a few times with the patties, nachos, sandwiches, hot dogs and they're open 24/7. Room: comes with 4 choices of alcohol provided and refilled every 2 days. Stocked fridge of waters, pop, beer etc that is a part of the all inclusive. The best part of my room was the incredible view of the ocean! What a view! We faced the other riu property which was fun to people watch and relax.

Room: The room itself left plenty to be desired and I'm only referencing the bed and the need for me to call an exterminator. I was there for my birthday and it was my first time in Jamaica so a little extra hospitality would have been nice especially since I added the note to my booking. We found a small gecko in our room and a couple of days after that a much larger bug came out of the closet on to my bed. Windows are open throughout the hallways and it's a resort so some things are to expected but the bug was too much. The sheets weren't the cleanest despite asking for new linen change and the room to be cleaned. I had an allergic reaction to the blanket that was on my bed so there were some things left to be desired. Also I noticed that a keepsake I had on my bed was no longer there after I asked for new sheets. Probably rolled into the sheets and blankets when service was being completed. Food: its an all inclusive with plenty of restaurant choices but you have to make a reservation first and 48 hours ahead of time through the RIU app. Ask to be shown how to use the app and where to see your reservations. If you do the buffet a little salt and pepper goes a long way bc the seasoning was lacking.

Beautiful place. Amazing staff. Very clean rooms, pools, beach, restrooms. The food was good had a little bit of everything. They have like four other restaurants, which were also great, within the facility apart from the main buffet. Entertainment was fun. Had a great experience and will definitely go back !

I don’t have any complain.

The location is close to the airport and right on the beach. The staff was quick to help with the issues that were happening.

The property was a outdated. There were issues with the room upon checking in. Plumbing issues the toilet overflowed into the bedroom on first day , no blankets, the tv was broken. 2 of our three rooms couldn’t be checked in until hours past the check in time. The food was not that great. Almost everyday the pool bar got shut down for one reason or another. The dinner reservations need to be made days in advance. We stayed 4 days and could only get one reservation.

Cleanliness & the staff was very welcoming. The room was clean and spacious for my liking. The food was really good and I like they had a variety of things to choose from. They did serve American and Jamaican style food throughout the course of my stay. The location is really close to the airport making it really easy to commute back and forth.

I really do not have any complaints about the hotel. We arrive earlier that expected. Our check in time wasn't until 3pm, the staff welcomed us to utilize the pool and bar while we wait for our room to be ready.

The staff was very nice and helpful

The pools closing at 6:00 at an all adult resort Having to bring your own luggage down from your room when your abt to depart