JetPark Hotel Rotorua

Beware, this is not a 4 star hotel. It’s more like a 2.5. The pictures are so nice but the actual hotel is a little run down. Our room has seats that were noticeably stained and run down. There was no daily housekeeping. Someone was going in to empty the trash but left the beds unmade every night. The tiled floors remained dirty and sticky. There is no onsite fitness center, instead they contract with a gym that is a 5 minute drive. You really have to have a car to move around the city. There is no spa, only a pool. You must check out the towels at the front desk. They do have a 24 hour reception and the night manager was very kind. There is no valet parking is free. It’s really run like a higher end motel. They do not enforce the no noise policy after 10pm unless you ask them to. The day we got there two rooms had their doors wide open with the TV on full blast and it was past 10pm they were eating and going from room to room as if they were in their own private home. The breakfast seemed over priced for it being continental only. As long as you don’t book this place thinking you will get a 4 star experience then you can use it for a base for a day or two.

Easy to get around from here. Great breakfast and nice staff

Great value.

The air con was loud and didnt work to my expectations. The curtains let in all the light from the carpark. The smoke alarm flashed red every couple of seconds. Loud guests above us, 1am and 6am very very loud. I'm not sure what a pillow menu included but a couple different types of pillows on the bed was not what I expected. No robes. Not overally happy with what I paid for what I got.

Staff are always amazing and accomodating. We always love the entrance and seating area it feels homely and warm and the cuppa area is great service

Very welcoming, lovely knowledge staff, large room, clean and tidy, big shower. Easy to find, close to shopping mall and to central to everything.

The reception staff were exceptional, warm, welcoming and gave great recommendations for the local are. The rooms are fantastic. Lovely shampoo etc, the only downside was there was only 1 washing machine and dryer. Given this was Rotorua, I’d expect more machines as everyone wants to get the sulphur out of their clothes. Great hotel, good parking, very pleased.

Staff lovely, easy check on. Bed comfortable 😌

Room next to 011 is hotel’s commercial washing room, when machine operates, you can’t sleep.

Clean, quiet, large room. Outdoor, nice pool. Kind staff.