Henry Morgan Resort - All Inclusive

Nice hotel close to beach with a great diving facility

I had a great time. Emmanuel was the best example of excellent customer service. I enjoyed the food, the beach, the gym...our excursions, the spa treatment....I'll be back.

The hotel is not as we imagined. It was a group of 6 with 2 rooms. 4 in one and 2 in the other. The room for 4 adults had one king size and a twin bed. During the reservation it was requested that 2 Queen size beds were needed. Now the room where me and my husband stayed had 2 queen size. Keep in mind that this was the fourth room that was given to us.... the first room we had a 15 mins walk from the the room to the beach, the second room was good but the AC was out of order, the third room was given to me by mistake and finally at the end of the night I was given the correct room. Now, there are no irons in the rooms. If you need one you must call the front desk and request it. However, keep in mind there is only ONE iron for the entire hotel!!! It only took me 2 days to get my hands on it! The bathrooms need an upgrade. The food buffet is good but the menu needs to change. It’s the same menu during lunch as it’s during dinner. No room service! The highlight of our trip and resort was beach and a dancer by the name Manzano! Don’t get me wrong... all the dancers are amazing but Manzano has a vibe that’s amazing!

The rooms were not as requested. Asked for a king size through Expedia and they gave me 2 double sized beds. The door of the room was found wide opened. There were no towels, shampoo or soap. Reflected the issues with the reception but nothing happened.

Everything was mediocre, and outdated drinks were not good except for the canned beer, beach was nice but crowded with people off of the cruises and peddlers. No liquor was served before 11am not even mimosas

The room was especially spacious, the kitchen staff were all very friendly, however the bartenders were very rude. DO NOT sit on the cushions in the lobby as a friend of ours fell asleep there and got bitten all over his body I believe it was BEDBUGS. The restaurant on the beach was horrible and also very rude. They say they offer free parking this was a lie. They say you can get internet but they fail to tell you that you have to use it in the lobby ONLY!!! It doesn't reach anywhere else. The good part was they make fresh doughnuts and fried chicken daily.

One employee, the multi lingual host George I believe was his name, was very nice. The reception host Lsibeth seemed put out that I had booked on line and paid a discounted rate, when I handed her my conformation page she rolled her eyes and called registration to confirm my registration and payment, not knowing I spoke Spanish I guess. The shower was in poor condition

Not a good hotel, I'll never recommend it to anyone

Beautiful beach wonderful facilities clean great food

The only redeeming qualities of this place is the beach and water. I had tried to communicate with hotel for transportation but was never confirmed. Driver forgot to pick us up even though once we got to the hotel. I was on the list for transfers. The staff is not interested in striving for excellence. It's as though there was not training or customer service goals. The room I was in was a quarter mile away, the fridge was broker, only was given 2 12oz waters for the entire week. Was told I have to walk back to reception to refill them. The room was only cleaned 4/7 days I stayed. Numerous times they forgot to restock towels, soap and shampoo. Ther was no central lighting so reading was very difficult. One resturaunt with unsafe/ unedible/ un appitizing buffet that was circulated between meals. Everything was over salted. I ate an all carb and fruit diet since it was the only thing safe. ( they served raw pork) The bar is limited to 4 liquors( tequila, rum, vodka and gin). I don't think they had even gone to bartender training. The beach bar ... you had to walk to when you were thirst because no one would serve you. The employee Alex would make faces when you requested anything (including soda). Would make judgemental comments and never smiled or gave pleasant responses. The onsite dive shop is really great for those who dive or snorkel. The beach however is not private. Everyday tours from other hotels or cruise ships would flood the beach. Go somewhere else!!!