Extended Stay America Suites - Newport News - Yorktown

Room we had had a unique no so clean smell, missing picture frames outline of where it was hung was still on the wall. A false wall or panel was not placed properly, could see machinery behind it. Bathroom light for toilet and shower not working. Missing dishes and silverware.

Nothing

Cockroach infestation, poorly cleaned, kids UNO cards under the mattress. We booked a 2 bedroom suite. My daughter booked her own room with an infant, and she immediately came to our room, due to hers being filthy and cockroaches everywhere!!!

The food options should have more variety. Bed was comfortable but the sofa in the room was old and dingy. The room smelled musty and so did the carpet in the hallway. The water left a residue on the skin. It was very hard water. We stayed an hour and then left. Would not come back here. The hotel needs serious renovations.

Everything was dirty, from the headboards having clear wipeable stains, to the table and remote being sticky, I also saw a roach in the bathroom and I had to kill it myself. The room itself isn’t bad but it wasn’t near as sanitary as it should’ve been. Highly disappointed.

The rooms smelled distinctly of smoke despite the non-smoking requirements. I thought that the lights were broken, but it turns out the person before us had just wrapped the smoke detectors with bags so that it would not be detected. Makes me question the cleaning staff…

1. Cockroaches everywhere 2. Fire alarm went off twice in one day 3. Room smelled like cigarettes when it’s a non-smoking area 4. Dirty room

The facility was old but well taken care of

The suite was very comfortable, everything was clean, and the location was very good.

The booking app charged me for my stay, and the hotel also charged me again, and no one wanted to take responsibility! This is the last time I'll use this booking app!

Needs an upgrade

The rooms were dirty and roaches. One room looked like a dog had taken a crap on the floor.