Extended Stay America Suites - Newport News - Yorktown

Room had an overwhelming smell of grease that did not go away even with the windows open. Stayed for two nights. It is an extended stay so property inside is old and smelly. Extremely basic with oatmeal, coffee and granola bars for breakfast. Picture on website is not what it actually looks like.

The staff was very ignorant.People did not work kind of generous or courteous at all.We just were not happy

Oven was broken, no water pressure and bathroom.\nJust a lot of bad things

The building especially the room smells bad, stain in the bed, cockroaches in the bed, wall and floor. Never going back to this hotel. And its brand.

Minor issues but staff resolved quickly

Fridge was noisy and frozen over. Had to unplug for the night. Room felt wet and damp. Trash left under the bed.

The woman at the front desk was great. The property however could use some work. The grass was getting high and there were a few hornets and wasps around. The guests a couple of doors down were very noisy but i nevermind it because i was only there overnight and some of those people live there. The carpets could use a good cleaning but for the most part it was ok.

The front desk lady was very kind and helpful. My room was clean & nice.

I didn't have the breakfast, so I can't speak on that.

We killed over a dozen of roaches in this room. When we finally had it, hotels.com and the manager from the property decided I was not deserving a refund for the disgusting room my 4 & 2 year old slept in for two hours before we left! Terrible service all around!