Extended Stay America Suites - Newport News - Yorktown

After the experience I had with the manager & trying to get a refund for a stay that they terminated, I wouldn't recommend this place to my worst enemy. While the property was relatively decent, although a bit dated, the manager was one of the most disrespectful and unprofessional individuals I've ever encountered in the hotel industry. She really needs to learn how to approach people, as well as understand the information (their pet policy) that they (the hotel) provide to Expedia. Despite the fact that the information they provide to Expedia stated that they had a set per pet per stay policy, the hotel tried to charge me more than six times that amount for each of my three pets. The manager refused to honor the pet fee posted on Expedia despite the hotel having provided it &, despite confirming that the information was on Expedia, she said that she did not have to honor that policy since Expedia was a third-party provider. When my spouse refused to pay an additional highly inflated amount for the other 2 pets, she demanded that we vacate the premises. After giving us until 8 pm to vacate, she tried to charge us for a second night despite her having evicted us and told us that we would only be charged for the first night. She made matters worst by refusing to cooperate with Expedia customer support as they were investigating the situation. Expedia eventually refunded the full fee paid because of it.

NOTHING AT ALL

IT WAS DISGUSTING AND INFESTED WITH ROCHES AND NO AC AT ALL - ROOM 215 WE WILL NEVER STAY HERE AGAIN

Room was full of mold. Its been a month, I'm still suffering from upper respiratory issues.

The location was why I chose this property.

Not clean , grass was so high it looked abandoned, roaches in the rooms and cockroaches in the hall , trash and garbage outside of dumpster .

It’s not the worst but sure needs some work, rooms are halfway put together, something is always broken in the room, barely have working TVs and remotes, and my last room had roaches!

The room was disgusting. The floor was sticky, there were roaches crawling across the floor, and the room had a strong odor.

Better preparation

Smells horrible, dirty, parking lot a hang out for people, scary !!!