Hilton Garden Inn Naperville/Warrenville

Pretty old and worn out and definitely needs an upgrade. Poor service from the hotel staff. My room was not cleaned by the housekeeping for 4-5 days despite repeated reminders to be at least cleaned every other day as per their policy. I was told that the housekeeping marked it as cleaned when they actually didn’t clean. Another incident, I went for breakfast and the lady stopped me and said I couldn’t. I told her I paid extra for breakfast during my stay and then she looked up my name and said it was okay. I advised her to first check before you tell a guest not to have breakfast. She got upset by it. Too

I liked being on the 5th floor and looking out the window.

Our stay was decent. Clean rooms, comfortable lobby. The pool was tiny but adequate for the kids. Location was where we needed to be. No complaints, especially for cleanliness, which is hard for me. Isaac at the front desk was really fantastic.

Clean and excellent customer service

The comforter on the bed was dirty

Had to cxl @ last minute still go charge. Family emergency

Very nice location! Room very clean! Loved the walk in shower! Staff was very friendly and even though there was a hockey tournament going on in the area, things were very quiet at the hotel. And our room was right across from the pool and we were never disturbed by it!

The guy who checked us in was so kind and friendly with a good sense of n humor. Sorry, i forgot his name

The pool was so cold and not comfortable to be in.

Awesome